Desktop Technician II

Desktop Technician II The University of Southern Mississippi is currently accepting applications for the position of Desktop Technician II. Position Details Location Hattiesburg 118 College Drive Hattiesburg, Mississippi, 39406-0001 United States Division iTech Administration Position Type Staff Employment Status Full Time Grant Funded No Salary Range 19.14 - 25.89 Pay Grade N08 Posting Close Date Five Days After Posted Special Instructions to Applicants Please include cover letter and references. Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B). Job Summary Provides second tier technical support in the connectivity of desktop workstations and peripherals onto the campus communications network; assists in complex I.T. deployments, projects, and advanced troubleshooting; provides consulting, troubleshooting, product evaluations, training, and documentation; and provides general technical expertise and training to end users in the use of desktop computers. Acts as an source of advanced technical knowledge for level I support technicians. Primary Duties and Responsibilities Assists in the connectivity of desktop workstations and peripherals onto the campus communications network; installs, sets up, maintains, troubleshoots and repairs multi-platform hardware and software; documents, tracks, and resolves complex computing problems; performs hardware/software requirement analysis (PC, Macintosh); provides assistance with hardware maintenance for computer equipment and related peripherals; responds to service calls and provides onsite maintenance for computer hardware; installs new PC equipment; performs preventative maintenance; assists in resolving network communication problems. Provides consulting, troubleshooting, product evaluations, training, and documentation; updates system and application software; trains and supports academic office staff in effective access and use of information technology; and prepares and makes recommendations to end-users as well as acts as liaison to outside vendors in regards to services, hardware, and software. Assists with the maintenance of inventory for desktop support assets, including computers, software, and printers. Provides general technical expertise (desktop problem resolution) and training to end users in the use of desktop computers (Mac and PC), productivity applications (examples include Word, Excel, Outlook, Symantec), and basic Internet technologies (web authoring, ftp, Telnet) as well as the resolution of common software conflicts, printing, and networking problems. Assists in the establishment and maintenance of university-wide standards for desktop hardware and software, including planning, acquisition and delivery of desktop services and equipment; develops and oversees procedures related to maintenance and upgrades of hardware and software; and drafts and reviews technical and procedural documentation. Assists with preliminary maintenance and repairs of network hardwire systems, devices and interfaces using wire scopes, meters, probes, schematics, diagnostic software and other tools and equipment. Installs, tests, and troubleshoots network cable systems and interfaces. Maintains and/or increases technical knowledge through coursework, workshops, seminars, readings and cross training with other team members. Participates in the Disaster Recovery planning process as it relates to networking and data. Manages customer service requests and incidents to facilitate timely and efficient desktop service. Documents work order progress and project status in the requested format. Recommends and initiates process improvements to maximize operational efficiencies. Reports issues real-time to the Customer Service Manager. Performs other related duties as assigned. Minimum Qualifications Bachelor's degree from an accredited college or university and two years of technical support experience or four years' experience working on a computer support help desk; strong working knowledge of a broad range of computer and network related topics. Directly related experience may be substituted for the education requirement on a year-for-year basis. Knowledge, Skills & Abilities Excellent verbal and written communication and people skills for face-to-face coordination Ability to maintain high customer satisfaction Ability to perform effectively in stressful situations Proven ability to multi-task Proficient in technology-related diagnostics & analysis Proficient with Microsoft Office Suite products Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment Telephone customer relations skills and experience Preferred Qualifications MCP, A+, Dell or Apple certifications About The University of Southern Mississippi Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions. Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others. We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu. The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.