Responsibilities:

Answer and remediating trouble calls during business hours Answer all Tier 1 calls, create and remediate Tier 1 tickets Escalate issues to Tier 2 as appropriate and remediate all Tier 2 escalations Troubleshoot all of the above systems on a continuous basis, either through direct interaction or remote connection Troubleshoot physical devices (laptops, printers, peripherals) and software applications (OS, MS Office, and internal business tools) Help users connect to Local Area Networks (LAN), Wide Area Networks (WAN), and VPNs Process password resets and unlock user accounts Set up new employee profiles, assign basic permissions, and manage software licenses Develop guides and instructions for participants on the IT resources available during their residency, and how to connect their personal laptops, smartphones, etc. to wireless networks Distribute contract reports, scripts, plots, scans, and other output media to the end-user Assist in the implementation of new monitoring procedures and new technologies

Experience:

Bachelor's Degree in a related field from an accredited college or university preferred 2+ years of experience working with various computer system concepts, configurations, analysis, operating procedures, and device interconnections, and knowledge of Information Technology hardware (servers, PCs, disk subsystems, plotters, scanners, etc.) 2+ years of experience working with various software (Unix and Windows Operating Systems and COTS applications) 2+ years of experience working with various telecommunication equipment (modems, LAN equipment, etc.), and services (hardware and software maintenance) Current CompTIA Security+ (or equivalent) Current Secret Clearance, Top Secret preferred About the position:

Position Type:

Full-time, Must be U.S.

Citizen Location:

Stennis Space Center, MS Benefits:

Medical, Dental, Vision, 401

K, Life Insurance, Paid Holidays, Paid Sick Leave and Paid Vacation Compensation Range:

$55,000 to 60,000 yearly DOE and Skills Equal Opportunity Employer We are committed to a policy of assuring that all applicants for employment are recruited, hired and assigned on the basis of qualifications and merit without discrimination based on any protected classification, including, but not limited to, race, color, religion, sex, sexual orientation, national origin, veteran status, age, disability, handicap, marital status, or any other characteristic protected by applicable laws. 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