IT Field/Help Desk Technician

Overview Join our dynamic team as an IT Field/Help Desk Technician and become a vital part of our technology support network! In this energetic role, you will deliver exceptional technical assistance to users across various locations, ensuring smooth operation of hardware, software, and network systems. Your proactive approach will help resolve issues swiftly, enhance user experience, and maintain the integrity of our IT infrastructure. This position offers a fantastic opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business operations. Responsibilities Provide comprehensive technical support to end-users via help desk tickets, phone calls, and on-site visits, addressing issues related to hardware, software, and network connectivity. Troubleshoot and resolve software problems across multiple operating systems including Windows, macOS, and Linux, ensuring minimal downtime. Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to optimize performance and security. Assist with computer management tasks such as software installations, updates, configurations, and asset tracking using tools like Connectwise. Support network administration activities including configuring and maintaining LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewall settings like Meraki, and network security measures. Monitor and troubleshoot IT infrastructure components such as Windows Server environments, Active Directory, DHCP (Dynamic Host Configuration Protocol), Connectwise Manage for ticketing workflows, NinjaOne for issue tracking, and network devices. Collaborate with team members to analyze system logs and diagnose complex technical issues using analysis skills to identify root causes and implement effective solutions. Qualifications Proven experience providing technical support in a help desk or field technician role with a strong understanding of desktop support procedures. Solid knowledge of computer hardware components and troubleshooting techniques for desktops, laptops, mobile devices, printers, and peripherals. Familiarity with operating systems including Windows (Windows 10/11); experience with Microsoft Office suite is essential. Hands-on experience managing computer networks including LAN/WAN setup, TCP/IP configuration, DNS management, VPNs, firewalls (e.g., Watchguard), and network security best practices. Proficiency with IT management tools such as Connectwise, GPO (Group Policy Objects), Active Directory administration, and remote support platforms like Screen Connect and NinjaOne. Strong communication skills with the ability to explain technical concepts clearly to non-technical users while delivering excellent customer service. Ability to analyze complex problems quickly and develop effective solutions in a fast-paced environment. Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not mandatory. Embark on a rewarding journey where your technical expertise helps keep our operations running seamlessly! We're committed to supporting your growth through ongoing learning opportunities while fostering a collaborative environment where innovation thrives.

Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance Application Question(s): Must pass a driving record check Must pass a background check

Work Location:

In person