IS&T Support Specialist II

This position is part of the Information Systems and Technology team responsible for bank-wide information systems implementation, support, and monitoring with a focus on Tier 2 support, networking and hardware/software management. Evaluates, recommends, manages, and completes new and ongoing projects for improved efficiency to technology hardware, software, and processes. Performs duties independently under general supervision. Perform Tier 2 support for all IT related issues. Act as the IS&T technical liaison to bank staff. Create communication to bank employees for IS&T projects, tasks, or events. Monthly travel required to in-market branches, with occasional travel to any branch with overnight stays as necessary. Evaluate, recommend, plan, procure, configure, implement, manage, and maintain bank IT systems, structure, hardware, and software. Manage, maintain, and troubleshoot employee access to various IT systems. Evaluate bank IT systems and network structure and make recommendations for improved efficiency. Manage and complete a variety of new and ongoing projects within deadlines. Monitor and resolve tickets and other IT related issues. Work in conjunction with Managed Services Provider to maintain computer and application systems. Answer questions and train users about computer and software policies, processes, procedures, and guidelines. Assist with overall software efficiencies, problem resolution and bank-wide training to implement software changes. Manage and maintain IT hardware and software inventory. Create and maintain procedure manuals, forms, and documents. Coordinate and implement Bank and Core system software updates/releases and problem resolution. Assist with monthly, quarterly, and yearly reviews of IT documentation and policies. Assists with various bank and/or departmental projects and initiatives as assigned. Assist with maintaining vendor agreements. Assist with IT audits. Direct Support Specialist I to assist with Tier 2 problem resolution as necessary Assist with interviewing/hiring candidates for IS Support Team. Perform other related duties as assigned. Opportunity Bank of Montana is an equal opportunity employer. It is the policy of Opportunity Bank to provide equal employment opportunity within the Bank and motivate cooperation toward the goal of hiring and promoting available qualified personnel without regard to their race, gender, color, national origin, sex, age, religion, disability, veteran status, marital status, sexual orientation, or any other legally protected status.