IT Field Technician

IT Field Technician Earth Fare - 3.1 Asheville, NC Job Details Full-time $50,000 - $62,000 a year 20 hours ago Benefits Travel reimbursement Store discount Mileage reimbursement Dental insurance 401(k) Paid time off Vision insurance Qualifications In-person customer service Driver's License Computer hardware Desktop (troubleshooting support) Hardware diagnostics Full Job Description IT Field Technician Field Support • Hardware Installation & Maintenance • Retail Technology Position Overview Earth Fare is seeking a reliable, hands-on IT Field Technician to keep our stores and corporate locations running smoothly. In this role, you will travel to retail locations across our footprint to install, maintain, and repair critical hardware — including point-of-sale systems, desktop computers, printers, and network equipment that directly support daily store operations. This is a mobile, field-based position with significant travel (typically 70-80% of the time). You will work independently at store locations while collaborating closely with the broader IT team on projects, escalations, and urgent repairs. The role includes a shared on-call rotation and occasional after-hours work for emergencies or time-sensitive maintenance. If you enjoy variety, working directly with store teams, solving problems on-site, and seeing the immediate impact of your work, this is an excellent opportunity to join a mission-driven organization helping people live healthy lives. Key Responsibilities Installations & Hardware Projects Perform new store openings and hardware refresh installations, including setup of desktops, printers, point-of-sale systems, peripherals, and network equipment. Execute equipment deployments and migrations according to established standards and timelines. Ensure all installed systems are properly configured, tested, and documented before returning to service. Maintenance, Repairs & Field Support Travel to store and corporate locations to perform corrective and preventative maintenance on hardware to maintain high service levels. Diagnose and resolve hardware issues on desktops, printers, POS systems, and network equipment in a timely manner. Respond to service calls and escalations, including emergency travel when required to restore critical store operations. Maintain equipment reliability through proactive maintenance routines and timely repairs. Collaboration, Escalation & On-Call Support Partner with IT technical staff and the help desk team to ensure repairs and installations are completed effectively and within expected timeframes. Provide escalation support for complex hardware issues and coordinate with vendors when needed. Participate in a shared on-call rotation and respond to after-hours emergencies as needed. Deliver excellent customer service while interacting with team members at all levels of the organization. Required Qualifications 2-3 years of hands-on experience as an IT Field Technician or in a similar field support role (or equivalent combination of education and experience). Strong customer service skills and the ability to communicate effectively with team members at all levels of the organization. Physically able to perform job duties, including lifting up to 50 lbs, and comfortable working independently at remote store locations for extended periods. Valid driver's license and reliable transportation. Flexibility to travel extensively (70-80%) and participate in a shared on-call rotation with occasional after-hours work for emergencies and time-sensitive maintenance. Solid problem-solving skills and the ability to troubleshoot hardware issues independently. Preferred Qualifications Previous experience supporting retail environments or point-of-sale (POS) systems. CompTIA A+ certification or equivalent hardware support credentials. Basic networking knowledge (switches, cabling, Wi-Fi troubleshooting). Experience with hardware imaging, deployment tools, or standardized rollout processes. Familiarity with multi-site retail or distributed operations support. What We Offer Competitive salary commensurate with experience Comprehensive health, dental, and vision insurance 401(k) retirement plan Generous paid time off Employee store discount on high-quality, healthy products Company vehicle or mileage reimbursement for business travel (as applicable) Opportunity to work independently while being part of a collaborative IT team The chance to directly support store teams and contribute to a mission-driven organization Earth Fare is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We welcome applicants who are reliable, customer-focused, and ready to support our stores with hands-on technical expertise.