IT Level 1 & 2 Support AutoStar Family Dealerships - 2.9 Asheville, NC Job Details Full-time $18 - $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Parental leave Vision insurance Qualifications Windows Computer hardware Desktop (troubleshooting support) Organizational skills Identity and access management (IAM) solutions Desktop administration Mobile devices Full Job Description Job Overview We are seeking a dedicated IT Support professional to provide Level 1 and Level 2 technical assistance to our internal staff. This role involves resolving a variety of user issues, managing user accounts, and maintaining hardware devices to ensure smooth daily operations. The ideal candidate will possess strong communication skills, technical troubleshooting abilities, and a proactive approach to supporting our organization's technology infrastructure. Duties Act as the primary point of contact for internal staff experiencing technical issues, addressing inquiries received via phone, email, chat, or walk-in visits at the office. Provide timely and effective support for a range of IT concerns, including hardware and software problems. Handle routine user account management tasks such as password resets, unlocking accounts, and modifying group permissions using Active Directory and other business applications. Configure, image, deploy, and maintain desktop workstations, laptops, mobile devices, and office printers to ensure they are operational and up-to-date. Assist with troubleshooting hardware components and peripherals to resolve connectivity or functionality issues. Document support requests and resolutions accurately in the ticketing system to facilitate ongoing support and knowledge sharing. Collaborate with other IT team members to escalate complex issues when necessary and contribute to continuous improvement of support processes. Qualifications Proven experience in providing IT support at Level 1 & 2 within a corporate environment. Strong knowledge of Windows operating systems, Active Directory management, Google Workspace and common business applications. Hands-on capability to assemble, set up, and troubleshoot physical desktop components, laptops, docking stations, and monitors. Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Ability to interact patiently, professionally, and empathetically with internal staff members across all departments. Ability to troubleshoot hardware and software problems efficiently and effectively. Strong organizational skills with attention to detail in documenting support activities. Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are preferred but not mandatory. This position offers an engaging opportunity for individuals passionate about IT support who thrive in a dynamic environment dedicated to internal customer service excellence.

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Parental leave Vision insurance

Work Location:

In person