Software Support Technician (Technical Support / Help Desk) PowerChurch Software Asheville, NC Job Details Full-time $21 - $22 an hour 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Teamwork Computer Science Windows Associate's degree Information Technology Full Job Description Help People. Solve Problems. Keep Learning. Do you enjoy figuring out how things work? Maybe you've built your own PC, helped family members troubleshoot their computers, set up a home network, or simply enjoy solving technical puzzles. If you're naturally curious, enjoy learning new technology, and like helping people, you may be exactly who we're looking for. PowerChurch Software develops church management software used by religious organizations and nonprofit organizations across North America. We're looking for a Software Support Technician to join our collaborative Technical Support team. In this role, you'll combine technical troubleshooting with outstanding customer service, helping our customers solve problems while learning the ins and outs of our software. Whether you're an early-career IT professional, a recent graduate, or someone with prior technical support experience, we're interested in people with strong technical aptitude, excellent communication skills, and a desire to keep learning. What You'll Do As a Software Support Technician, you will: Provide friendly, professional technical support by phone and email. Diagnose and resolve software, installation, Windows, and basic networking issues. Help customers effectively use features throughout our software, including Membership, Accounting, Contributions, Payroll, Events, and more. Reproduce, document, and test reported software bugs. Collaborate across departments to improve our products. Continue learning new product features and technical concepts as our software evolves. You'll Be Successful Here If You... Enjoy solving technical puzzles and figuring things out. Like helping people and providing excellent customer service. Can explain technical concepts clearly to people with varying levels of computer experience. Are patient, organized, and detail-oriented. Take initiative and enjoy learning independently. Work well both independently and as part of a team. Approach problems with curiosity rather than frustration. Required Qualifications Strong troubleshooting and problem-solving skills. Working knowledge of Windows 10/11 and modern PC hardware. Excellent written and verbal communication skills. Strong customer service skills and a professional, friendly attitude. Ability to quickly learn new software and technology. Ability to work full-time in our Asheville, NC office. Preferred Qualifications While not required, experience in any of the following is a plus: Software Support or Customer Support Microsoft Office macOS Networking fundamentals Software installation and troubleshooting Accounting, bookkeeping, payroll, or finance software Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related technical field Don't meet every preferred qualification? We'd still love to hear from you. We're looking for people who are eager to learn, enjoy solving problems, and take pride in helping others. What We Offer Competitive hourly pay based on experience Health, Dental, and Vision Insurance 401(k) with company matching Life insurance Paid Time Off and paid holidays A collaborative, supportive team environment Comprehensive training on our software Opportunities to expand your technical knowledge while making a meaningful impact for churches and nonprofit organizations Schedule Full-time Monday-Friday 9:00 AM-6:00 PM In-office position in Asheville, NC Occasional overtime during peak support periods Ready to Apply? We'd love to learn a little more about how you think, communicate, and approach problems. As a team, we're especially interested in curious people who enjoy learning, troubleshooting, and figuring things out. As part of your application, please submit your resume and answer the following questions in a few paragraphs each. There are no "right" answers—we're interested in your thought process and your own experiences. We look forward to getting to know you!

Pay:

$21.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Tell us about a time you didn't know how to solve a problem. How did you handle it, and what did you learn from the experience? Tell us about a technical problem you've solved, a technology you've taught yourself, or a project you're particularly proud of. What interested you about it, and how did you go about figuring it out?

Work Location:

In person