Job Summary Confidential nonprofit research organization focused on understanding and mitigating catastrophic and existential risk is seeking to hire an on-site Technical Support Specialist. In this role, you will be the frontline problem solver, providing expert assistance to users experiencing technical issues across a variety of hardware and software platforms. Your energetic approach and strong communication skills will ensure that every user receives prompt, effective support, helping them stay productive and confident with their technology tools. This position offers an exciting opportunity to develop your technical expertise while making a meaningful impact on our organization's daily operations. who will be responsible for the setup, maintenance, security, and troubleshooting of all physical and digital devices/technology across the organization. Physical & Digital Device Management Computer setup & maintenance of laptops, tablets, deep‑work machines, recording devices, printers/scanners, phones (cell and landline), smart devices, etc. Management of keyboards, mice, cameras, microphones, speakers, power supplies, hard drives, cable management, and other peripheral equipment Connectivity for ethernet, hard-wired computers, routers, extenders, cell boosters, Starlink, shortwave radio, etc. Ergonomic setup of monitor arms, keyboard trays, peripherals, chairs, standing desks, specialized lighting, etc. Cybersecurity & Psychosecurity VPNs, secure phones, camera covers, mic blockers, Faraday boxes Psychosecurity systems which include app blockers, screen-time trackers, and deep‑work machines Security software for malware protection, identity protection, encrypted communication channels, password managers, authenticators, 2FA systems Office Security and Safety Systems Smart locks, cameras, alarm systems Smoke detectors, carbon monoxide detectors, radon detectors, shredders and secure disposal workflows Technical Troubleshooting & Support General troubleshooting for device glitches, connectivity issues, syncing problems, and settings issues after updates Software installation and configuration (updates, settings, user accounts on shared devices, and new applications) Tech support for HVAC, health tech, and other office equipment Training & User Support Hands‑on guidance for employees learning new devices or software Creation of simple instructions, walkthroughs, and best‑practice guides Qualifications Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs, firewalls, and network troubleshooting tools. Familiarity with cybersecurity tools and best practices Familiarity with macOS, Linux operating systems, and mobile device management. Excellent communication skills for training and support Proven experience in technical support or IT support roles with a strong understanding of help desk systems and customer service principles. Ability to troubleshoot hardware issues related to computer hardware components, peripherals, printers, and other equipment. Strong analysis skills for diagnosing complex technical problems quickly and accurately. Excellent communication skills to explain technical solutions clearly to non-technical users. Ability to work efficiently under pressure while maintaining a positive attitude; multitask effectively in a fast-paced environment. Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Support Technician (or equivalent) are preferred What We Offer Meaningful work where you will be part of a team tackling some of humanity's most complex challenges A team of incredible human beings with a very special culture Access to wellness resources designed to support your physical and mental well‑being Mentorship from senior leaders and the opportunity to take on meaningful projects that support continuous learning and career advancement

Benefits:

Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person