Desktop Support Technician TEKsystems Carrboro, NC

• On-Site Apply Okta Mac OS Operations Management Microsoft 365 User Accounts Issue Tracking Detail Oriented Authentications Problem Solving Desktop Support Resourcefulness Customer Service Active Directory Technical Support Help Desk Support IT Infrastructure Device Management Business Valuation Microsoft Windows 10 CompTIA Certification Software Installation Full Stack Development Network Administration Business Transformation Mobile Device Management Multi-Factor Authentication Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) 3 to 5 years STARs-friendly $52,000 / yr Posted yesterday This role is

STARs-friendly:

Skilled Through Alternative Routes. 50 % STARs in role.

Description:

Are you a problem-solver who enjoys helping people and keeping technology running smoothly? We're seeking a Desktop Support Technician (Level 2) to join a growing IT team supporting over 1,000 users across a fast-paced retail organization. This is an excellent opportunity for an experienced IT professional who thrives in both help desk and hands-on desktop support environments. What You'll Do As a Level 2 Desktop Support Technician, you'll serve as a key member of the IT Infrastructure team, providing technical support to corporate and retail users while acting as an escalation point for complex issues. Key Responsibilities Provide advanced desktop and help desk support for hardware, software, and network-related issues Troubleshoot and resolve Windows, macOS, Office 365, user account, and authentication issues Create, modify, and deactivate user accounts within Microsoft Entra ID, Active Directory, Okta, and related systems Configure Multi-Factor Authentication (MFA) and assist users with account access issues Install, image, deploy, and maintain laptops, desktops, printers, and peripheral devices Support onboarding efforts including workstation setup, software installation, and new hire technology orientation Monitor and maintain systems to ensure optimal performance and reliability Work closely with Network Administrators to troubleshoot connectivity and outage-related issues Travel to local retail store locations throughout the Durham/Carrboro area as needed (approximately 20%) Participate in testing, configuration, and rollout of new technologies and IT initiatives Required Qualifications 3-5 years of desktop support and help desk experience Strong Windows 10/11 support experience Active Directory administration Office 365 support and troubleshooting Password resets, account creation/deactivation, and user access management Multi-Factor Authentication (MFA) support Hardware imaging, deployment, and workstation setup Experience supporting large user environments (1,000+ users preferred) Excellent troubleshooting and customer service skills Basic networking knowledge (connectivity issues, modem/router reboots, link troubleshooting, etc.) Ability to travel locally up to 20% of the time Preferred Qualifications Microsoft Intune administration or support experience Microsoft Entra ID experience Okta administration experience Zendesk ticketing system experience Mobile Device Management (MDM) experience Remote Monitoring & Management (RMM) tools macOS support experience Identity & Access Management (IAM) experience Technical certifications such as: CompTIA A+ Network+ Security+ MCSE CCNA Environment You'll Support Approximately 1,000 end users Primarily Windows environment (85%) macOS environment (15%) Office 365 ecosystem Active Directory & Identity Management platforms Retail and corporate technology support What We're Looking For We're looking for someone who combines strong technical expertise with outstanding customer service. The ideal candidate is resourceful, detail-oriented, and comfortable supporting users across multiple locations while helping drive technology improvements throughout the organization. Apply Today! Job Type & Location This is a Contract to Hire position based out of Carrboro, NC. Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrboro,NC.

Application Deadline This position is anticipated to close on Sep 30, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply Save Job Posting ID:

JP-006305391