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Deskside Technician I
Job
Stefanini Group
Charlotte, NC (In Person)
Full-Time
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Job Description
Stefanini Group is looking for a Deskside Technician I for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399/Micah.
Andres@Stefanini.com for faster processing. Thank you! Position Summary on-site Entry-level IT support role responsible for PC End of Life Refresh On-site , in-person support of end-user desktops, laptops, peripherals, and basic software. Provides timely troubleshooting, incident resolution, hardware setup, and escalation to higher-level teams when needed. Focuses on delivering excellent customer service and maintaining a secure, functional user environment. Key Responsibilities Provide in-person, technical support for desktops, laptops, printers, monitors, docking stations, phones, and common peripherals. Troubleshoot and resolve basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity). Perform workstation builds, imaging, OS installs, and system refreshes following approved images and checklists. Install, configure, and replace hardware components and peripherals; perform cable management and basic office device setup. Execute standard account administration tasks (password resets, account unlocks, basic Active Directory tasks) per documented procedures.
Andres@Stefanini.com for faster processing. Thank you! Position Summary on-site Entry-level IT support role responsible for PC End of Life Refresh On-site , in-person support of end-user desktops, laptops, peripherals, and basic software. Provides timely troubleshooting, incident resolution, hardware setup, and escalation to higher-level teams when needed. Focuses on delivering excellent customer service and maintaining a secure, functional user environment. Key Responsibilities Provide in-person, technical support for desktops, laptops, printers, monitors, docking stations, phones, and common peripherals. Troubleshoot and resolve basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity). Perform workstation builds, imaging, OS installs, and system refreshes following approved images and checklists. Install, configure, and replace hardware components and peripherals; perform cable management and basic office device setup. Execute standard account administration tasks (password resets, account unlocks, basic Active Directory tasks) per documented procedures.