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Legal Document Center Supervisor McGuireWoods

LLP - 3.4

Charlotte, NC Job Details Full-time $86,400 - $129,600 a year 1 day ago Qualifications Performance reviews Customer communication Staff supervision Team member evaluation 5 years Coaching Staff scheduling Content editing Team scheduling Mid-level High school diploma or GED Managing clients in a customer support role Internal employee customer service Task prioritization User support Organizational skills Productivity software Documentation Handling Training Escalation handling Grammar Experience Team motivation (leadership skill) Communication skills Staffing management General management

Full Job Description Overview:

McGuireWoods LLP is looking for a 1st Shift Supervisor to help support the day-to-day management of the Business Resource Center (BRC) in our Charlotte, NC office. The BRC provides extensive document services and technical support to the entire Firm. In addition to the management of staff and services, the Supervisor is the first line of contact for all internal clients. The ideal candidate will have exceptional written and verbal communication skills, proven supervisory experience and strong technical skills in Microsoft Office Suite with a strong customer service focus and the ability to effectively interact with people at all levels of the organization. McGuireWoods, one of the world's leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.

Responsibilities:

Supervises seven to eight specialists, assigns and directs work assignments, and determines work schedules and ensures adequate shift coverage; addresses complaints, resolves problems and escalates to BRC manager as necessary Assists BRC manager with staff selection, performance appraisal, counseling and coaching Provides first line response to inquiries from BRC clients and escalates to supervisors and manager appropriately Communicates with BRC clients regarding document issues and timeframes for completion Works with BRC clients on a one-on-one basis regarding document issues and questions Works with the BRC manager to ensure that specialists are trained in all applicable software applications Assists business resource specialists with the production of documents ensuring that deadlines are met and that a quality product is delivered

Qualifications:

Requires high school diploma or equivalent and a minimum of five years related supervisory/management experience. Must be proficient in Microsoft Office Suite. Ability to lead, motivate and direct the work of others. Ability to prioritize workloads and adapt to changing conditions. Excellent proofreading, grammar, spelling, and punctuation skills. Excellent attention to detail and organization. Excellent oral and written communication skills. Interest in using innovative AI technology, including Harvey and Copilot, to support efficient high-impact work. Have more questions? Connect with a recruiter directly. #LI-MM1