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Service Desk Technician
Job
Octapharma
Charlotte, NC (In Person)
Full-Time
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Job Description
Service Desk Technician Octapharma Charlotte, NC Job Details Full-time 5 hours ago Benefits Wellness program Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Career development plan Vision insurance Qualifications Wireless networking Wireless communication system operation Computer hardware Desktop applications IP networking Network routing Productivity software Full Job Description Job Summary Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We're growing fast. [You can, too!] There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you're someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a: Service Desk Technician This is What You'll Do Provides tier one and a limited amount of tier two support to end-users for IT, and Business Application Systems issues Attempt to resolve reported issues, dispatch external resources, and/or escalates problems that exceed their expertise Use defined troubleshooting techniques to quickly isolate problems, but may need assistance or escalation to resolve the problem Supports and maintains desktops, laptops, peripherals and software for Corporate and remote users. This includes, but is not limited to: installing, diagnosing, repairing, maintaining and upgrading equipment to ensure optimal performance Provides application of approved additions, changes, and deletions of user accounts, passwords, email, and the application or revocation of security permissions Provides IT operations support, which may include: collecting and reporting performance data, outage data, review of error logs and backup logs, and other monitoring as assigned This is What it Takes Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, and troubleshooting Understanding of ITIL foundation principles Demonstrated proficiency with Microsoft Office Applications Suite. Ability to acquire an understanding of the needs and restrictions of a FDA, GxP environment On-call support that may involve night or weekend coverage Demonstrated knowledge of PC hardware and network connectivity. Demonstrated proficiency with Microsoft Office Applications Suite. A+/Network+ certifications and/or secondary degree in Computer Science or related areas is preferred. Physical Requirements Do Satisfying Work. Earn Real Rewards and Benefits We're widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel. Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Flexible spending account (FSA) Tuition Reimbursement Employee assistance program (EAP) Wellness program 401k retirement plan Paid time off Company paid holidays Personal time Pay Transparency With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch. Interested? Learn more online and apply now at: octapharmaplasma.com And if you know someone else who'd be a great fit at Octapharma Plasma, Inc. please forward this posting along!