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Technical Support Specialist

Job

LHH

Charlotte, NC (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/10/2026

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Job Description

Technical Support Specialist at LHH Technical Support Specialist at LHH in Charlotte, North Carolina Posted in about 20 hours ago.
Type:
full-time
Job Description:
LHH is seeking a detail-oriented and customer-focused Technical Customer Service Process Clerk to support a fast-paced service and operations team. This role is ideal for someone who excels in high-volume communication, enjoys coordinating logistics, and thrives in an organized, team-driven environment. This is a contract-hire opening within manufacturing. Key Responsibilities Handle a high volume of incoming calls, routing and resolving inquiries efficiently Coordinate service requests and dispatch field technicians as needed Process customer purchase orders and service-related documentation accurately Respond to customer inquiries via phone and email in a timely, professional manner Track shipments and ensure timely delivery of parts and equipment Support inventory management activities, including transfers and returns Process return authorizations (RMA) and maintain accurate records Provide updates to internal teams and field personnel on order and inventory status Follow up with customers after service completion to ensure satisfaction Assist with front desk coverage and general administrative support as needed Qualifications Prior experience in a high-volume customer service, call center, or administrative role Strong multitasking skills and ability to work efficiently in a fast-paced environment Excellent verbal and written communication skills Proficiency in Microsoft Office (Outlook, Word, Excel) High level of accuracy in data entry and documentation Strong organizational and problem-solving abilities Comfortable navigating multiple systems; typing speed of 40+ WPM preferred Experience with order processing, inventory, or basic accounting is a plus Why This Role Opportunity to join a stable, growing organization with global reach Hands-on experience coordinating customer service, logistics, and operations Collaborative team environment with strong support structure Long-term opportunity with room for growth and development