RTP Credit Union is currently searching to fill an IT Support Specialist position. The position is responsible for providing first-line technical support to credit union staff and assisting with the administration, maintenance, and continuous improvement of the Credit Union's technology environment.

Responsibilities:

Serve as the primary point of contact for Credit Union staff regarding technology-related issues. Manage the IT Help Desk, including the ticket system, technical support phone calls, emails, and service requests from credit union staff. Collaborate with internal departments, partners, and technology vendors to support technology initiatives and projects. Troubleshoot hardware, software, peripheral devices, connectivity, application issues, and coordinate corrective maintenance and repairs as needed. Install, configure, maintain, and upgrade computers, printers, phones, mobile devices, software applications, and other technology equipment across all departments and branch locations. Provide end-user training and technical assistance for computers, peripheral devices, software applications, and collaboration tools. Maintain network data systems, files, and system configurations. Monitor and maintain equipment and supplies for system functionality. Assist with equipment inventory audits, asset tracking, and reporting requirements. Assist with user account provisioning, access management, multi-factor authentication (MFA), password administration, and related user support activities. Assist with IT troubleshooting, cybersecurity, incident response, and disaster recovery as needed. Support and assist in resolving after-hours system outages, emergency situations, and technology-related service interruptions as required. Assist in supporting digital banking channels, including online banking, mobile banking, bill payment services, electronic statements, ATM systems, and branch technology solutions.

Requirements:

Minimum of two (2) years Help Desk, desktop support, and technical support experience is required. High school diploma or equivalent. Experience supporting Microsoft 365, Azure AD. Relevant certifications such as Network+, Security+, Microsoft certifications, or similar credentials are preferred but not required. Experience supporting Windows operating systems, endpoint devices, and related business applications. Strong troubleshooting, analytical problem-solving, attention to detail, and communication skills. Ability to analyze technical issues, identify root causes, and implement effective solutions in a timely manner. Knowledge of IT security practices and basic networking concepts. Ability to work independently while managing multiple priorities in a fast-paced environment. Positive attitude, strong work ethic, and team-first mentality. RTP Federal Credit Union offers competitive salary with benefits package including Medical, Dental, Vision, Disability, Life, and a 401K Plan with employer match.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): What salary range are you hoping to find?

Experience:

IT support: 1 year (Required)

Work Location:

In person