Business IT Technician, Level 1 Triangle Business Systems Inc - 3.0 Fayetteville, NC Job Details Full-time $30,000 - $35,000 a year 22 hours ago Qualifications Customer communication Windows High school diploma or GED Driver's License Attention to detail Computer hardware mac

OS Full Job Description Company Overview:

TBS Technologies is a growing Managed Network Solutions company that delivers proactive IT support, network security, print services, document management and infrastructure solutions to a diverse range of clients. We pride ourselves on delivering excellent service, building strong client relationships, and fostering a supportive team environment.

Position Summary:

We are seeking a motivated, detail-oriented Level 1 Business IT Technician to join our team. This is a hands-on role ideal for someone who is eager to grow their IT skills in a fast-paced, client-focused environment. You will be responsible for monitoring critical systems, supporting client infrastructure, and assisting with the resolution of technical issues.

Key Responsibilities:

Monitor network, computer, backup, and security dashboards for alerts and anomalies. Respond promptly to system alerts, escalating issues as necessary. Assist in setting up new client computers, including imaging, configuration, and deployment. Support network installations and assist with hardware setup (switches, firewalls, cabling, etc.). Troubleshoot and resolve client software, networking, and security-related issues. Document all work in ticketing and knowledge base systems. Work collaboratively with other technicians and escalate complex issues to senior staff. Support internal IT projects and assist with tasks assigned by team leadership. Provide excellent customer service and maintain clear, professional communication with clients.

Qualifications:

Experience with networking, administration of operating systems (Windows, macOS), and security fundamentals. Strong interest in learning new technologies and gaining hands-on experience in IT support. Fluency with Microsoft 365, Google Workspace, antivirus software, remote desktop tools, and backup systems is a plus. Excellent problem-solving and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Valid driver's license (required for onsite service).

Education & Experience:

High school diploma or equivalent required; Associate's degree or technical certification (e.g., CompTIA A+, Network+) preferred. Internship or relevant experience in a help desk or IT support role is a plus but not required.

What We Offer:

Opportunities for training, certification, and career advancement. Exposure to a wide range of IT systems and client environments. A supportive team and positive work culture. Access to company vehicles for onsite service calls. Competitive salary and benefits package.

Pay:

$30,000.00 - $35,000.00 per year

Work Location:

In person