IT Help Desk Support

Job Summary The IT Help Desk Support role is responsible for providing technical assistance and support to end-users within the organization. This includes troubleshooting hardware and software issues, resolving network connectivity problems, and providing guidance on the use of company IT resources. The ideal candidate should be a problem-solver with strong communication skills and a customer-focused mindset.

Key Responsibilities:

• Provide Technical Support:

  Assist employees with resolving IT-related issues, including hardware, software, and network problems.

• Troubleshoot Issues:

  Diagnose and resolve technical problems related to operating systems, applications, and network connectivity.

• User Account Management:

  Create, manage, and troubleshoot user accounts, including password resets, permissions, and access control.

• Install and Configure Software:

  Install, update, and configure software applications on user devices and ensure they are functioning properly.

• Maintain IT Equipment:

  Set up and maintain IT equipment such as computers, printers, and mobile devices. Assist with hardware upgrades and replacements.

• Document Incidents and Solutions:

  Record and track issues in the help desk ticketing system, ensuring timely resolution and proper documentation.

• Educate Users:

  Provide training and guidance to end-users on the use of IT resources and best practices for cybersecurity.
• Collaborate with

IT Team:

Work closely with other IT staff to ensure the smooth operation of the company's IT infrastructure.

• Monitor Systems:

  Assist in monitoring system performance, security, and backups, and escalate issues as necessary.

•

Stay Updated:

Keep abreast of the latest IT trends, technologies, and best practices to provide effective support.

Qualifications:

• Education:

  Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

• Experience:

  1-2 years of experience in IT support or a similar role.

• Technical Skills:

  Proficiency in Windows and macOS environments, experience with Microsoft Office 365, and familiarity with networking concepts (TCP/IP, DNS, DHCP).

• Communication:

  Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.

• Problem-Solving:

  Excellent analytical and troubleshooting skills.

• Customer Service:

  A strong customer-focused attitude with the ability to manage multiple requests and prioritize tasks effectively.

•

Certifications:

CompTIA A+, Network+, or similar certifications are a plus. Experience with Fortinet also a plus.

Work Environment:

• Physical Requirements:

  Ability to lift and carry IT equipment, such as computers and monitors.

•

Work Hours:

Standard business hours, with occasional after-hours support as required. This is an exciting opportunity for an IT Support professional to join a dynamic team and contribute to the success of our organization. If you are passionate about delivering high-quality IT services and have a strong background in IT Support, we encourage you to apply.

Job Type:

Full-time Pay:

$20.00

• $25.

00 per hour

Benefits:

Paid time off

Experience:

Help desk: 2 years (Required)

Windows:

1 year (Preferred) Ability to

Commute:

Forest City, NC 28043 (Required)

Work Location:

In person