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L
Lukos
IT Support Lead
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on North Carolina data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$57,160 / year median in North Carolina
-0% projected decline
Job Description
IT Support Lead Lukos - 4.2 Fort Bragg, NC Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Data center experience Program management System maintenance Virtualization tools Technology management experience Network management Delegation Operations planning IT department experience Managing tech infrastructure teams Full Job Description IT Support Lead Minimum Qualifications Summary Certification & Education A Bachelor's degree in an IT-related field, or an Associate degree in an IT-related field paired with ten years of IT Lead experience. Secret clearance required Experience Required Must possess a current certification meeting the requirements for the DCWF Information Systems Security Manager (722) at the Intermediate or Advanced level (such as CISSP or CISM). A minimum of four years of experience in a formal supervisory role managing technical teams responsible for military information systems. Demonstrated experience in program management (task delegation, performance tracking, personnel development). Experience overseeing the planning, implementation, and maintenance of complex datacenter environments (server virtualization, network infrastructure, storage). Job Objective The Special Operations Mission Training Center (SOMTC) conducts individual and collective training for the USASOC operating and generating force, which shall include Joint Special Operations Forces, to prepare Special Operations Forces (SOF) to successfully operate across the full spectrum of operations. Responsibilities Manage the overall work efforts of the IT Operations Branch and subordinate sections, acting as the single point of contact for all IT support activities. Develop and maintain the organization's cybersecurity program while ensuring compliance with applicable laws, regulations, and policies. Oversee the planning, implementation, and maintenance of complex datacenter environments, including server virtualization, network infrastructure, and storage. Conduct risk assessments, develop mitigation strategies, and monitor security systems to respond to potential security incidents. Provide all required documentation for review to the Government Information System Security Manager (ISSM) regarding the Enclave's Authority to Operate (ATO). Work Location Fort Bragg, NC About Lukos Lukos has been delivering professional services to the Federal Government for 15 years. We help a variety of federal agencies in areas such as national security, homeland security, international development, training, analytics, healthcare, and other professional services. Since our founding, we have grown to support all military services and multiple federal civilian agencies.