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EI
Entegee, Inc.
Controls Engineer
Career Insights for Systems Support Specialist
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Based on North Carolina data
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What they do
A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
$76,216 / year median in North Carolina
+1% projected growth
Job Description
Supports distributed control system troubleshooting, configuration, migration design, and electrical infrastructure planning for industrial automation systems. Job Requirements Experience with operational technology (OT) system platforms. Knowledge of industrial communication hardware and I/O systems. Experience with distributed control systems (DCS). Knowledge of NEC and electrical design requirements. Experience with ABB/Infi-90 or Bailey control systems. Experience with Siemens control system hardware and I/O architecture. Experience with DBDOC for Bailey systems. Ability to develop and maintain control system I/O documentation. Experience with industrial cable sizing, termination planning, and cable management requirements. Availability for occasional approved after-hours support, including nights and weekends. Preferred Skills Experience supporting DCS migration projects. Experience migrating ABB/Infi-90 or Bailey systems to Siemens platforms. Experience with controller network and remote I/O architecture design. Experience developing master I/O lists and system cross-reference documentation. Knowledge of ladder tray, wireway, conduit, and cable fill requirements. Experience preparing cable termination schedules and contractor installation documentation. Experience supporting electrical and instrumentation field installation activities. Job Responsibilities Provide daily support for routine control system troubleshooting and approved configuration changes. Support Operations, Engineering, and Maintenance teams with OT and DCS-related system issues. Assist electrical and instrumentation teams with documenting existing DCS I/O terminations. Compile field documentation and convert field notes into a master I/O list. Develop cross-reference documentation between existing ABB/Infi-90 I/O and Siemens system architecture. Determine Siemens I/O assignments based on production process areas, process groups, controller networks, and field device locations. Assign remote field terminal block panels for existing field devices. Determine intermediate cable sizing between Siemens I/O hardware and field terminal block panels. Verify cable tray, wireway, conduit, and related cable management systems remain within applicable fill limitations. Develop cable termination schedules, worksheets, and directories for electrical installation contractors. Provide technical hardware and infrastructure design support for DCS migration activities. Support approved Management of Change (MOC) activities associated with system configuration and infrastructure modifications.