A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology's mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.
Job Description:
The Field Technician II will report to OneOncology's Sr. Manager, IT Field Operations. This role will serve as the primary on-site IT resource for practice locations, providing hands-on support for hardware, software, networking, and clinical technology systems. The Field Technician will spend the majority of their time traveling between practice sites to deliver in-person IT support and ensure seamless technology operations. When not traveling, this role will contribute to service desk support remotely, assisting with ticket resolution and technical escalations. The Field Technician will also collaborate with the wider IT team to coordinate technical projects and system updates across practices. This role will be onsite in the Charlotte & Hickory, SC areas, supporting various clinic locations.
Responsibilities:
Assist with the day-to-day operations of IT Service Delivery including troubleshooting, ticket resolution, and other technology-related support activities. Respond to and resolve user requests for assistance with computer systems, delivering a high-quality, user-focused support experience. Log, track, and proactively maintain records of issues to ensure efficient problem resolution and knowledge sharing. Troubleshoot technical issues and escalate them when necessary. Identify the correct technical area or external vendor for problem resolution and coordinate with other teams to ensure timely outcomes. Provide clear, timely updates and feedback to users and teammates throughout the lifecycle of enterprise-wide technology issues. Participate in 24x7 on-call support rotations as needed. Travel occasionally to other locations as required to support business operations. Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer. Required or Preferred Qualifications (specify within): 1 - 4 years of recent experience in technology, service desk, and helpdesk High school diploma or GED is required Healthcare related experience a plus ITIL certifications a plus Basic certification in A+ and Microsoft Products is preferred; education and/or demonstrated experience may be substituted
Essential Competencies:
Experience participating in IT Service Management (ITSM) transformations and contributing to continuous improvement initiatives. Strong knowledge of service management best practices and frameworks. Critical thinking and problem-solving skills with the ability to analyze systems and adapt as needed. Excellent communication and influencing skills, capable of engaging stakeholders and gaining buy-in. Flexible and proactive, able to identify service gaps and step in as needed to maintain smooth operations, manage high ticket volumes, and support the team during peak periods. Attendance is an essential job function. OneOncology was founded by community physicians, for community physicians, with the mission of improving the lives of everyone living with cancer and other diseases. Our goal is to enable community medical practices to remain independent and to improve patient access to care in their communities, all at a lower cost than in the hospital setting. OneOncology supports our platform of community medical practices through group purchasing, operational optimization, practice growth, and clinical innovation. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states.
