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Lead Field Support Engineer
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Cognizant
High Point, NC (In Person)
Full-Time
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Job Description
Location:
High Point, 5 times a week from office (ONSITE) Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. We are seeking a Lead Field Services & Desktop Support with 5-8 years of experience in fully onsite, work‑from‑office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the siteAbout Cognizant's CIS Practice:
Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. In this role, you will: Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. Act as primary point of accountability for the site from desktop support perspective. Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations. Perform incident management, RCA for major incidents , and drive issue prevention. Create and maintain SOPs, runbooks, and knowledge articles . Utilize tools such asSCCM, IT
Shop, and Nexthink for endpoint visibility and support efficiency. Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly. What you'll need to succeed (required skills): 3 to 5 years of Desktop Support or Field Services experience. Must have experience with Windows 11 Support, laptop/desktop hardware troubleshooting and printer support. 2 plus years of experience with audio visual devices support including Cisco VC, telephony. 2 plus years of experience with troubleshooting Network/wifi issues Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability