Specialist, Technology Support

At Guilford Technical Community College (GTCC), we are dedicated to transforming lives through education and creating a lasting impact on our community. We invite passionate and innovative individuals to join our mission-driven team, where you can enjoy a fulfilling work-life balance and competitive benefits, including a robust pension plan. Our beautiful, well-maintained campuses provide an inspiring environment for both teaching and learning, within an atmosphere of collaboration and excellence. At GTCC, you'll be part of a supportive, dynamic, and inclusive culture committed to delivering exceptional results, making it a truly amazing place to work and thrive. The technology support specialist performs installation, maintenance, and repair of the college's computers, servers, printers, and scanners. S/he will install, maintain, support, and operate audiovisual equipment such as projectors, document cameras, speakers and other peripheral equipment. This position will support all campus locations. S/he will be installing lab replacements, imaging classroom lab computers, and performing other projects as needed. S/he installs hardware and software in academic labs and in faculty and staff offices. S/he performs routine troubleshooting and problem resolution, both on-site and over the phone. The technology support specialist works with faculty and staff to help them decide on hardware and software needs. S/he prepares reports, maintenance records, and inventory paperwork. S/he performs other duties as assigned. Min Salary $44,993.26 Mid Salary $55,465.44 - We offer a competitive salary package that will be determined based on the candidate's experience level and qualifications related to the job. Compensation will be commensurate with your level of experience. Duties/Functions Difficult Challenges Contacts Education Required Associates degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution or seven (7) or more years of relevant experience in lieu of the degree. Education Preferred Bachelor's degree in information technology (computer science, computer information systems, programming or other related field) from a regionally accredited post-secondary institution is strongly preferred.

Certifications:

Other industry standard, related certifications. Experience Required One year of experience in a technical support related field. Experience Preferred 3 years of experience in a technical support related field. Experience with Microsoft Intune. 1 year experience supporting macOS Experience imaging computers Experience with Enterprise Service Desk software and Remote Support software Experience with Multi-Function Network Printing solution. KSA Required Demonstrated knowledge in supporting a Windows, Mac, and Apple iOS. Demonstrated knowledge of PC configuration and repair. Demonstrated knowledge in operating audiovisual equipment. Demonstrated knowledge in current versions of Windows Operating System and Apple iOS. Demonstrated knowledge in computer configuration and repair. Ability to install, configure, and repair printers. Ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. Proficient in email, MS Office, virus protection software and other common college software applications. Strong organization and problem-solving skills. KSA Preferred Department/Job Specific Requirements Position may require hours that are outside of the normal schedule which may be adjusted to meet the needs of the department. Must have a valid driver's license. The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: Ethics Safety/Shooter on Campus Personal Information Protection Training (PIP) Anti-Discrimination/Harassment & Title IX Other training may be required as determined applicable. Physical Demands Posting Type Staff Posting Detail Information Posting Number 2026-003-REG Open Date 03/31/2026 Close Date 04/14/2026 Open Until Filled No Special Instructions to Applicants