INNOVATION & TECHNOLOGY PROFESSIONAL I

About the Town of Mooresville As one of North Carolina's fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day. Work alongside a team committed to innovation and collaboration, creating positive change for the community! Why Join the Town of Mooresville We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include: 5% Town contribution to your 401(k), no employee match required Choice of three medical plans, including an HSA plan with Town contributions Town-paid life insurance at 1.5× annual salary Fully paid short- and long-term disability coverage (up to $8,000 per month) Wellness Incentive Program, with A discount of $240 annually on medical premium for participation Employee Assistance Program (EAP) offering 24/7 mental health and work-life support

Volunteer Time-Off:

16 hours per calendar year to volunteer at any approved agency or organization

Vacation Leave:

Starting 2026, new hires receive 14 vacation days upfront!

Holidays:

Employees accrue 13-14 paid holidays per year

Floating Holiday and Wellness Day:

New hires receive one Floating Holiday and one Wellness Day up front each year

Bereavement Leave:

Up to five days per occurrence for deaths within the employee's immediate family On-site clinic for eligible employees and dependents coming in 2026! Additional perks include down payment assistance, pet insurance, gym reimbursement, and more! About the Role The Innovation & Technology Professional I provides end-user support for IT Help Desk inquiries and performs professional-level technical work in troubleshooting, configuring, and installing computer hardware, software, and related technologies. This role plays a key part in ensuring reliable and efficient technology services across the organization by delivering timely support and guidance to users. Working within the Innovation & Technology Department, this position supports a micro-computer environment and is responsible for maintaining system functionality, assisting users with technical issues, and contributing to overall IT operations. The role involves independently managing a ticket queue, prioritizing requests, and resolving issues within established service levels while providing excellent customer service. Technical Support Monitor and prioritize Help Desk tickets to ensure timely resolution Troubleshoot hardware, software, and network-related issues Install and configure computer hardware, operating systems, and applications Perform proactive maintenance of computer systems and network environments Support user onboarding, including setup and deployment of new equipment User Assistance Train and assist users in software applications and technology tools Provide clear, step-by-step technical guidance in person, remotely, or via phone Create and maintain user documentation, instructions, and guides System Maintenance and Evaluation Perform regular system backups and monitor data integrity Maintain inventory databases for computers, phones, and related equipment Evaluate new technologies and recommend hardware and software solutions Additional Responsibilities Assist with setup and decommissioning of IT equipment Participate in on-call rotations and respond within established service-level agreements (SLAs) Support system security through management of user access, passwords, and permissions Perform other related duties as assigned Associate's degree in Computer Science, Information Technology, or a related field Two (2) years of relevant experience in help desk support, including installation and troubleshooting; or an equivalent combination of education and experience Special Requirement Possession of a valid North Carolina Driver's License