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Kaltechsoft

Desktop Support Expert

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Job Description

Job Title:
Desktop Support Expert /
Specialist Client:
State of
NC - NCDIT
Transportation Location:
Raleigh, NC -
Century Center Work Mode:
100% Onsite |
Travel Required Duration:
12
Months Interview:
Face-to-Face (F2F) Mandatory Required Skills 7 years of experience in desktop support, hardware, software, peripherals, and networking. 7 years of experience in computer imaging, OS/software installation, and PC deployment. 7 years of experience installing local/network printers and peripherals. 7 years of experience in user data migration and profile transfers. 7 years of experience documenting technical support processes and procedures. 7 years of experience using ServiceNow for ticketing/call tracking. Strong troubleshooting, customer service, Active Directory, and account administration skills.
Submission Details & Screening Questions Candidate Full Name:
Contact Number:
Email Address:
Current Location:
Work Authorization:
Total IT Experience:
___ years Desktop Support / Hardware / Software /
Networking Experience:
___ years
Computer Imaging, OS/Software Installation & PC Deployment Experience:
___ years
Printer and Peripheral Installation Experience:
___ years
User Data Migration & Profile Transfer Experience:
___ years
Technical Documentation & Process Maintenance Experience:
___ years ServiceNow Ticketing /
Call Tracking Experience:
___ years
Active Directory, Email & Account Administration Experience:
___ years
Expected Hourly Rate:
Availability to
Start:
LinkedIn Profile:
Mandatory Client Questions - Please Confirm Yes/No Q1. Do you accept that absences exceeding two weeks require prior CAI management approval, with contact information provided, and that failure to return on the agreed date may result in dismissal?
Answer:
Yes / No Q2. Do you agree to work 100% onsite at Raleigh, NC, and travel as required?
Answer:
Yes / No Q3.
Candidate Email Address:
Answer:
____________________ Q4. How soon can you start, and are you available for the full 12-month assignment?
Answer:
____________________ Q5. Will the candidate be subcontracted? The vendor must disclose any subcontracting arrangement at submission.
Answer:
Yes / No If yes, provide details: ____________________ Q6. Do you agree to attend a mandatory face-to-face interview in Raleigh, NC?
Answer:
Yes / No Q7. Do you accept the payment policy that approved hours are paid at the straight hourly rate, with the supplier responsible for compliance with applicable overtime and compensation laws?
Answer:
Yes / No Please submit candidates who meet the required 7-year experience criteria and can attend the onsite F2F interview. Thanks & Regards Najeeb Khan (Account Manager - US Staffing ) Three, 400 E Royal, Ln #290, Irving, TX 75039.
Email:
najeeb