A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

Location:

Statesville, NCJob Information

You have the knowledge, now gain the experience. And why not with a global market-leading company? At Doosan Digital Innovation America, we offer a robust internship program to college students like you. Hone your creativity, critical thinking abilities, and your collaborative spirit, all while moving our company forward. Build your future on a foundation of proven success. For us innovation is key, we strive to produce an experience for students beyond other traditional internship programs. You will be referred to as a "co-op" and you will be considered a true employee. Co-op positions are an eight-month long opportunity. You don't need a lot of experience to join, just bold dreams and a strong work ethic. Give us eight months and we'll give you a path for a lifetime. This primary objective of this position is to act as the primary interface to the end user computing services that are supported by the IT Department to effect real time problem analysis and resolutions. Works directly with End User Computing Analysts and customers to provide services and help to resolve a variety of computing and network device problems.

Role & Responsibility Provide support services for all end-user platforms, including desktop/laptop platforms, desktop image and standardization, security and mal-ware protection packages, desktop policies, and mobile computing/PDA standardization.

Repairing PCs & peripheral equipment.

Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem

Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.

Simulates or recreates user problems to resolve operating difficulties. Recomends systems modifications to reduce user problems.

Job Requirement Jr. or Sr. standing seeking a Bachelor's Degree in MIS or Computer Science

3.0 or higher GPA preferred

Be able to commit to Doosan Information and Communications America for the entire term of the co-op(8 months)

High level of motivation and independence

Strong background with Windows based software troubleshooting

Windows XP+ and Windows Server 2008+ and the Microsoft Suite (Word, Excel, Access, and PowerPoint)

Excellent oral and written communication skills

Strong Interpersonal skills

Work under pressure and prioritize and manage workload

Ability to complete assigned activities as well as meet milestones

Ability to multi-task technical fast

A working knowledge and understanding of client computing technologies and their interworkings

Ability to follow written instructions

Must be knowledgeable in PC hardware and software

Strong Troubleshooting Skills

Experience Required:

0 >2 years

Travel Required: