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SUMERU INC

Help Desk Technician

Entry-Level JobVerifiedNo experience needed

Pay: $21–$23/hr

Posted: 3 weeks ago

Location: Whitsett, NC (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

Career Insights for Help Desk Technician / Analyst

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Based on North Carolina data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$53,490 / year median in North Carolina

-1% projected decline

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Job Description

Job Description:

Diagnose and replace components in Windows laptops, tablets, and Chromebooks, including motherboards, LCD screens, batteries, Wi-Fi chips, heat sinks, fans, speakers, antenna wires, bezels, keyboards, and casing. Update BIOS on Windows devices and perform Linux boot tests for diagnostic verification

Pay:

$21.00 - $23.00 per hour

Experience:

Computer hardware: 1 year (Preferred)

Work Location:

In person