USFC - Test Engineer / IT Test Weekend Technician (Weekend Shift) Position SummaryThe IT Test Engineering Technician serves as the primary operational and technical point of contact between Production Operations, Information Technology, and Test Engineering teams. This role provides hands-on support for production workstations, test systems, hardware, software, networking infrastructure, peripherals, and manufacturing applications. The technician is responsible for ensuring rapid issue resolution, minimizing production downtime, maintaining system reliability, and driving continuous improvement within the production environment.

Key ResponsibilitiesServe as the first point of contact for production-related IT and test engineering support issues.

Troubleshoot and resolve hardware, software, operating system, network, and peripheral issues affecting production operations.

Support desktops, laptops, workstations, test stations, monitors, docking stations, scanners, printers, barcode scanners, label printers, Zebra printers, and manufacturing equipment.

Install, configure, deploy, maintain, and troubleshoot Windows operating systems and production software.

Perform PC imaging, system deployment, OS provisioning, and workstation setup according to standard configurations.

Install, configure, and maintain device drivers, BIOS/UEFI settings, operating system updates, and security patches.

Troubleshoot Ethernet, LAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, and other network connectivity issues.

Utilize diagnostic tools, Event Viewer, Computer Management, Task Manager, Command Prompt, PowerShell, Remote Desktop, and other administrative utilities to identify and resolve system issues.

Configure, maintain, and troubleshoot local and network printers.

Track, document, prioritize, and resolve incidents through a ticketing system while maintaining accurate support records.

Analyze recurring technical issues, perform root-cause analysis, and implement preventive solutions.

Assist with process documentation, technical procedures, troubleshooting guides, and work instructions.

Collaborate with Production, IT, Engineering, and Leadership teams to ensure operational continuity and support production goals.

Identify opportunities to improve support processes, increase system reliability, and reduce downtime.

Technical SkillsHardware & Peripheral SupportDesktop, laptop, workstation, and peripheral troubleshootingBreak/fix diagnosis and repairMonitor, docking station, scanner, printer, barcode scanner, and label printer supportHardware upgrades, component replacement, and system maintenanceOperating Systems & SoftwareWindows 10/11 administration and troubleshootingMicrosoft Office SuiteApplication installation and configurationWindows Services managementActive Directory administrationEndpoint and antivirus managementImaging & DeploymentPC imaging and operating system deploymentSystem provisioning and recoveryDriver installation and management

BIOS/UEFI

configurationDevice refresh and workstation deploymentNetworkingEthernet, LAN, and Wi-Fi troubleshootingTCP/IP, DNS, DHCP, and VPN supportNetwork configuration and connectivity troubleshootingBasic switch, router, and network device knowledgeNetwork performance diagnostics using ping, traceroute, and similar toolsScripting & AutomationPowerShell scriptingBasic automation and task schedulingVBScript or equivalent scripting experience preferredAutomated deployments and process improvementsDiagnostic & Administrative ToolsRemote DesktopEvent ViewerComputer ManagementServices ConsoleTask SchedulerCommand PromptPowerShellDisk ManagementPrint ManagementTicketing & IT Service ManagementIncident and service request managementTicket creation, tracking, escalation, and closureDocumentation and knowledge managementService-level agreement (SLA) complianceProblem-Solving & Analytical SkillsStrong troubleshooting and analytical capabilitiesRoot-cause analysis and corrective action implementationAbility to identify trends in recurring issuesExperience distinguishing temporary workarounds from permanent resolutionsAbility to troubleshoot production-impacting issues with urgency and attention to detailInterpersonal & Customer Service SkillsExcellent customer service and communication skillsAbility to clearly explain technical concepts to non-technical usersPatience, empathy, and professionalism in high-pressure situationsStrong ownership, accountability, and follow-throughAbility to prioritize tasks in a fast-paced production environmentEffective collaboration with operators, supervisors, engineers, and leadership teamsStrong verbal and written communication skillsAbility to work independently and as part of a cross-functional teamRequired QualificationsAssociate degree in Computer Science, Information Technology, Electronics, Engineering Technology, or a related technical field, or equivalent experience.1 to 3+ years of experience in IT support, desktop support, technical support, manufacturing support, test engineering support, or a related field.

Demonstrated experience troubleshooting Windows-based computer systems.

Experience working with users and resolving technical issues in a customer-focused environment.

Strong problem-solving, analytical, communication, and organizational skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred QualificationsCompTIA A+ certification, Network+, or equivalent technical certification.

Microsoft Windows administration certification or equivalent experience.

Experience supporting manufacturing, production, test engineering, or industrial environments.

Experience with PowerShell, VBScript, or other scripting/automation tools.

Experience with PC imaging and Windows deployment.

Working knowledge of SQL databases or SQL queries.

Experience supporting barcode scanners, label printers, Zebra printers, and manufacturing peripherals. #ind4