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COMPUTER SUPPORT SPECIALIST

Job Summary:

Maintain the computer and information systems throughout the Liberty network. Ensure computer systems in all locations operate via internal repairs or coordination with vendors/consultants. Contact service personnel as needed. Maintain system software products (Microsoft Applications and Citrix). Upgrade/repair/configure computer systems as necessary. Support the user community throughout the Liberty network. Provide support and training for software packages. Define application problems and work programming staff to ensure expeditious resolution. Participate in special projects, on an as needed basis. Support users on hardware issues. Ensure integrity of computer operations. Ensure passwords are secure. Monitor end user equipment performance and preventative maintenance Diagnoses and resolves problems reported through our ChangeGear ticketing system. Management of multiple projects simultaneously. Create knowledge base articles. Basic network troubleshooting. Site acquisition onboarding and support. Inventory management. Procurements and invoicing.

Job Requirements:

Associate Degree or Bachelor's Degree in Information Systems, or a related field and two to five years' experience. Appropriate experience in lieu of education may be considered. A+ certification and ITIL v3 Foundations Certification preferred. Valid driver's license. Up to 70% travel. Personal vehicle use. Troubleshooting computer systems. Evaluating software upgrades. Excellent multitasking skills Managing multiple projects. Analyzing end-user system and program needs. Configuring systems and software. Preparing bid specifications. Evaluating vendor bids. Communication, interpersonal skills as applied to interaction with coworkers, supervisor, upper management, the public, etc. sufficient to exchange or convey information and to receive work direction. Well organized. Must be well versed in supporting the end user through the phone as well as on-site. Familiarity with repair tools and able to perform basic computer hardware repairs. Visit www.libertycareers.com for more information. Background checks/drug-free workplace. EOE.