Overview Join our team at Catholic Charities North Dakota as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this role, you will provide essential technical support to ensure seamless operations across our organization. The IT Support Specialist provides front-line technical support for CCND staff and handles routine user, device, printer, phone, account, and connectivity issues. This position is responsible for initial troubleshooting, resolving common problems, documenting work, and escalating issues that require system-level changes, policy decisions, custom configuration, or infrastructure work. Qualifications

• Education, training, or practical experience in information technology or a related field.
• Working knowledge of Windows computers, Microsoft 365, printers, mobile devices, and common office technology.
• Ability to troubleshoot methodically, communicate clearly with non-technical users, and know when to escalate.
• Ability to follow documented procedures and maintain accurate records.
• Good organizational skills, reliability, and willingness to learn new systems.
• Experience with Microsoft Intune, Entra ID, Active Directory, networking, or MDM is helpful but not required. Physical Requirements
• Ability to sit, stand, walk, bend, kneel, crouch, reach, grasp, push, and pull as needed for equipment setup and support.
• Ability to move, lift, and/or carry up to 30 lbs.
• Ability to use a computer keyboard, standard office equipment, and telephone for extended periods.

Embark on a rewarding career where your technical expertise fuels organizational success!

Pay:

$18.00 - $25.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person