Job Description
IT Support Engineer•Onboarding Specialist NetCenter Technologies West Fargo, ND Job Details Full-time $55,000•$65,000 a year 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Qualifications Implementing network security protocols Field service Customer service Technical documentation Bachelor of Science In-person customer service Hardware maintenance Microsoft Exchange Endpoint Detection and Response (EDR) Virtualization tools Bachelor's degree Email configuration (technical support) Computer hardware Desktop (troubleshooting support) Remote access management Remote access software WAN Server virtualization Networking equipment (troubleshooting support) Technical writing VPN management Time management
Full Job Description Job Title:
IT Support Engineer•Onboarding Specialist Reports to: Operations Manager Job Description:
We are looking for a highly skilled and motivated IT Support Specialist to join our dynamic team. In this role, you will provide Tier 1-2 help desk and onsite support while leading customer onboarding and offboarding processes. You will play a key role in delivering consistent, secure, and standardized implementations across hosted and cloud environments. PAY BASED ON EXPERIENCE
Basic Functions:
Help Desk & Onsite Support (Tier 1-2): Provide Tier 1-2 help desk support, including troubleshooting user, system, and network issues. Provide onsite and remote support for Microsoft technologies (Windows Server, Exchange, SQL, SharePoint, Administer hosted and cloud solutions aligned with customer needs. Provide support for cybersecurity-related issues, including: Endpoint Detection & Response (EDR) Multi-Factor Authentication (MFA) Identity and access troubleshooting (Azure AD, Active Directory, SSO) Implement and support remote access solutions (VPN, Terminal Services, Citrix). Provide support for WAN/LAN connectivity, routers, firewalls, and network security. Monitor alerts, respond to service tickets, and ensure timely resolution. Provide onsite and remote support for Microsoft technologies (Windows Server, Exchange, SQL, SharePoint, Microsoft 365, VMWare). Client Onboarding & Offboarding:
Lead and manage onboarding/offboarding processes for new and departing clients. Coordinate with internal teams to ensure smooth transitions and standardized service delivery. Collaborate with the cybersecurity team to onboard clients into security platforms Setup user accounts, devices, access controls, and standardized configurations. Maintain onboarding documentation, checklists, and continuous process improvements. Remote Access Solution Support:
Provide remote technical support to end-users via phone or internet. Assist with backups, restoration, and system maintenance. Diagnose hardware and software issues and perform system updates. Support VPN, Terminal Services, Citrix environments. Assist with system updates, patches, and maintenance tasks. Additional Duties and Responsibilities:
Escalate issues that exceed Tier 2 scope or SLA thresholds. Align technology delivery with customer business goals. Maintain accurate technical, onboarding, and project documentation. Collaborate with service coordinators, engineering teams, vendors, and customers. Contribute to project work and implementation efforts as scheduled. Knowledge, Skills, and/or Abilities Required:
Proven work experience in IT support, including help desk, onsite support, and remote technical assistance. Familiarity with Microsoft's core business applications and virtualization technologies. Knowledge of WAN and LAN connectivity, routers, firewalls, and security. Experience in implementing and supporting remote access solutions (VPN, Terminal Services, Citrix). Ability to diagnose and troubleshoot hardware and software issues. Strong customer service and communication skills. Cyber Security knowledge is a plus, including experience with EDR & SIEM
tools. Proficiency in maintaining accurate technical and project documentation. Solid problem-solving skills and the ability to work effectively under pressure. Educational/Vocational/Previous Experience Recommendations:
Bachelor's degree (BA/BS) in Computer Science or a related field, or an equivalent combination of certifications, education, and experience. 6+ years of IT experience. Benefits:
Competitive salary based on experience and qualifications. Health, vision and dental benefits included. Performance-based incentives. Full on-the-job training & support. Fun working environment and culture. Great opportunity for advancement. The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Job Type:
Full-time Pay:
$55,000.00•$65,000.00 per year Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to Commute:
West Fargo, ND 58078 (Required) Work Location:
In person
