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Stealth Broadband, LLC
IT Help Desk Technician
Career Insights for Help Desk Technician / Analyst
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Based on Nebraska data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$53,990 / year median in Nebraska
-17% projected decline
Job Description
Job Summary:
Turnkey Management Company, LLC is looking for an energetic, growth-oriented individual with the skills and demeaner to be an effective Helpdesk Technician. Turnkey continues to grow their operations and provides staff for Stealth Broadband, Turnkey Nerds and Technical Magic. Stealth Broadband is Platte Valley and Northeast Nebraska's leading Internet Service Provider focused on bringing fast / affordable Internet service across our service area. Turnkey Nerds is a Managed Service Provider that provides IT Support to the Blair and Omaha areas. Technical Magic is a Managed Wi-Fi provider serving apartments and condos in Nebraska and South Dakota.Responsibilities:
- Provision and configure customer premise equipment such as Fiber ONT's, Fixed Wireless CPE's, and SOHO routers.
- Assist in configuration of 1/10Gigabit switches and routers.
- Assist in configuration of 5GHz / 6GHz / 11 GHz / 60 GHz wireless backhaul radios.
- Troubleshoot and repair Wi-Fi signal issues.
- Respond to trouble reports and effectively resolve customer issues.
- Install and terminate Ethernet and Coaxial cabling in multi-tenant dwellings.
- Assist with video surveillance system installations including testing and pointing cameras.
- Correction and repair of business Internet service.
- Tier 2 Support for all broadband services.
- After hours On-call Tier 2 support.
- Maintain a clean and organized workplace.
- Performs all other related duties as assigned by management.
Skills:
-- Equipment troubleshooting skills.
- Strong customer service skills.
- Detailed record keeping.
- Ability to install cabling in customer locations including homes and businesses.
- Ability to work with technology including Wi-Fi Networks.
- Ability to meet deadlines and manage stress effectively in high-pressure situations.
- Basic understanding of IPv4 Subnets.
- Basic understanding of VLANS.
- Basic understanding of routing and switching.
- Work in a safe manner at all times.
Required Qualifications:
- Must be able to report during business hours to our office in Norfolk, Nebraska.
- High School diploma or equivalent.
- Excellent client-facing and internal communication skills.
- Solid organizational skills including attention to detail and multitasking skills.
- Valid US driver's license.
- Able to be on-call no more than 2 weeks out of every 6 weeks.
- Prior installation and repair, IT or networking experience.
Preferred Qualifications:
- An associate degree or equivalent experience in Networking, Computer Science, or a related field
- 2+ years' experience in computer networks and systems maintenance
- 2+ years' experience on current network operating systems
Additional Information:
- Available benefits include: o Health & Dental Insurance o PTO o 401K Match o Vision Insurance o Cell phone reimbursement