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City of Grand Island

Systems Technician - PCC

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What they do

A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.

$71,028 / year median in Nebraska

-2% projected decline

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Job Description

Perform semi-skilled and skilled technical work in the maintenance, installation, repair, and calibration of programmable digital distributed control systems, communications equipment, and computers for electric and water utility systems. Regular attendance that is punctual and dependable. Display honest, trustworthy, and ethical behavior when dealing with internal and external customers. Establish and maintain cooperative working relationships with those contacted in the course of work. Repair, maintain, install, and monitor utility computer equipment and related hardware. Installation and programming of utility control system and administrative software. Assist in design of utility control system software and software standards. Diagnose problems, perform repairs and build systems for RTU's and various other devices peripheral to the operation of digital computers. Program applications and diagnose problems with smartphones/tablets and other communication devices. Installation and maintenance of local area network hardware and software. Program, install, and troubleshoot PLC equipment including, but not limited to, Rockwell/Allen Bradley, ABB, Honeywell, Automation Direct, and Siemens. Procurement, installation, and maintenance of personal computers and smartphones/tablets. Install and update personal computer software. Install, diagnose, maintain, and monitor phone systems and access control systems. Assist in training staff on use of personal computers, smartphones/tablets, software, and cybersecurity. Maintain and support systems and networks by implementing cybersecurity controls, monitoring for threats, applying security updates, and assisting with incident response. Perform related duties as assigned.
Knowledge of :
Principles and practices of electricity and electronics. Basic principles of electric and water utility systems. Process control fundamentals. Principles of digital computer operation. Principles of ethernet networking. Principles of serial communication via RS-232 and RS-485. Principles of cybersecurity, security controls, threat detection, and best practices for protecting systems and networks. Fundamentals of word processing, spreadsheet, database, and utility software. Safe work practices.
Ability to:
Diagnose and solve computer hardware and software problems. Perform programming functions of a digital distributed control and communications systems. Work independently in the absence of supervision. Communicate clearly and concisely, both orally and in writing. Work at high elevations. Must have use of arms and legs. Must be able to operate computer terminal and applicable programs. Properly wear all safety equipment. Must be able to see and read gauges, trouble lights and control panel screens. Must be able to recognize and distinguish colors. Work in both outdoor and indoor environmental conditions, confined spaces, and with moving mechanical parts. Exposure to heat/cold, fumes, dust, noise, water, oil and grease. Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience :
Extensive digital computer and software systems experience with formal specialized training courses and continuing education. Preference will be given to those with experience in utility operations and instrumentation and electrical work.
Training:
Equivalent to the completion of the twelfth grade supplemented by specialized training with digital computers and software or a closely related field.
License or Certification:
Employee must possess a valid driver's license and maintain insurability as determined by the City's insurance carrier. Click here to view our driver eligibility requirements.
Working Hours:
Monday-Friday 8:00 a.m.-5:00 p.m.
Residency:
All Distribution, Engineering, Dispatch, Transmission/Substation Division Personnel must live within a 30-minute driving distance of 1116 W. North Front Street, Grand Island, Nebraska. The shortest route available on Google maps will be used to determine commute time. Residency is required within six (6) months of date of hire.
Salary:
Position will start at the entry level of the City's salary table. Consideration may be given if experience exceeds entry level qualifications.
Other:
Candidates are subject to a background check.