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IT Tier 1 Support
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Client
Omaha, NE (In Person)
$43,680 Salary, Full-Time
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Job Description
IT Tier 1 Support Client Omaha, NE Job Details Full-time | Contract $20 - $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Desktop computer repair Cloud identity and access management (IAM) Laptop (troubleshooting support) Hardware maintenance Equipment troubleshooting Windows Microsoft Office Internal employee customer service Computer hardware Desktop (troubleshooting support) Computer networking SharePoint Desktop administration Hardware diagnostics Full Job Description Must be able to work onsite M-F at client office at 120th & L, Omaha, NE. Must be USC or GC. Hourly rate up to $22 per hour. 4-6 month contract (possibility of extension). Our client is seeking an onsite Tier 1 IT Support Technician to provide day-to-day end-user support while their internal IT team focuses on a major transportation management system implementation. This is a short-term contract engagement expected to last approximately 4-6 months. The ideal candidate will have strong customer service skills, experience supporting end users in a Microsoft environment, and the ability to handle a wide variety of desktop support and IT administration tasks independently. Key Responsibilities Provide Tier 1 help desk and desktop support for end users Troubleshoot hardware, software, laptop, and peripheral issues Set up and configure new user accounts, workstations, and equipment Support employee onboarding and offboarding activities Manage user accounts and permissions within Active Directory Administer Microsoft 365 user accounts and licensing Assist with SharePoint administration and file share management Respond to support requests and document resolutions Coordinate with third-party software vendors to resolve application issues Serve as the liaison between end users and external support providers Perform routine IT support tasks and maintain a high level of customer service Provide hands-on support for onsite technology needs and equipment deployment Required Qualifications 2-5 years of IT Help Desk, Desktop Support, or End User Support experience Experience supporting Windows-based environments Working knowledge of: Active Directory Microsoft 365 Administration SharePoint PC/Laptop hardware troubleshooting User account management Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to work independently in a fast-paced environment Must be able to work onsite in Omaha, NE Preferred Qualifications Experience supporting small to mid-sized business environments Experience with user onboarding and offboarding processes Exposure to ticketing systems and IT service management practices Experience coordinating with third-party software vendors Basic networking knowledge What Success Looks Like Provides reliable day-to-day support for end users Keeps help desk requests moving efficiently Reduces workload on internal IT resources during a critical software implementation Delivers a positive support experience for employees throughout the engagement