Computer Technician

Job Overview We are seeking a dynamic and detail-oriented Computer Technician to join our team and ensure the seamless operation of our IT infrastructure. In this role, you will be responsible for providing expert technical support, managing computer hardware and software, troubleshooting issues, and maintaining network security. Your proactive approach will help keep our systems running efficiently, supporting our organization's mission to deliver exceptional service through reliable technology solutions. This position offers an exciting opportunity to work with cutting-edge tools and collaborate with a passionate team dedicated to technological excellence. Duties Deliver comprehensive technical support to end-users across various departments, resolving hardware, software, and network issues promptly and effectively Manage computer systems, including desktops, laptops, servers, and peripherals, ensuring optimal performance and security Troubleshoot software problems across operating systems such as Windows and macOS, utilizing our helpdesk tool. Configure and maintain computer networks, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other security measures to safeguard organizational data Support IT infrastructure by installing, updating, and repairing hardware components and software applications Assist with user account management in systems like Active Directory, Entra, and Google; provide onboarding/offboarding support Document incidents, resolutions, and system configurations meticulously for future reference and compliance purposes Requirements Proven experience in IT support or as a Computer Technician with a strong understanding of operating systems such as Windows, Linux, and macOS Proficiency in computer management tools and troubleshooting software issues efficiently Knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and network security protocols Familiarity with help desk ticketing systems like ServiceNow or Jira for issue tracking and resolution management Ability to diagnose hardware problems related to computer hardware components such as hard drives, RAM, motherboards, etc. Excellent communication skills to explain technical issues clearly to non-technical users Strong customer service orientation with a proactive attitude towards problem-solving Certifications such as CompTIA A+, Network+, or relevant vendor-specific credentials are preferred but not mandatory Join us in delivering reliable technology solutions that empower our organization! We value energetic professionals who thrive in fast-paced environments and are eager to make a positive impact through their technical expertise. This W-2 position designed for individuals passionate about IT support and eager to grow their skills within a collaborative team environment.

Pay:

From $21.00 per hour

Work Location:

In person