IT Support Technician Location:

Contoocook, NH (On-Site)

Company:

Prototek Manufacturing Pay:

$24-$35/hour

DOE Job Type:

Full-Time About the Role Prototek is seeking a motivated Level 1/2 IT Support Technician to join our on-site IT team. This is an excellent opportunity for someone looking to grow their IT career in a fast-paced manufacturing environment while working alongside experienced IT professionals. You'll provide end-user support, assist with hardware deployments, troubleshoot technical issues, and help maintain the company's IT infrastructure across multiple departments. Responsibilities Provide Level 1 and Level 2 technical support for approximately 300+ users Troubleshoot Windows 10/11 desktops and laptops Configure and deploy new computers and user accounts Install and configure hardware including monitors, printers, scanners, and peripherals Support Microsoft 365 applications including Outlook, Teams, and OneDrive Reset passwords and manage Active Directory user accounts Troubleshoot network connectivity issues Image and prepare computers for deployment Install software and security updates Maintain accurate documentation and asset inventory Assist with workstation moves, upgrades, and replacements Support conference room technology and printers Escalate complex issues to senior IT staff as needed Participate in IT projects and infrastructure improvements Preferred Qualifications 1-3 years of IT support experience (preferred but not required) Associate's degree, technical certification, or equivalent experience Strong customer service and communication skills Experience with: Windows 10/11 Microsoft 365 Active Directory Basic networking (TCP/IP, DNS, DHCP) PC hardware troubleshooting Printer support Ability to prioritize multiple tasks in a fast-paced environment Strong problem-solving skills Positive attitude and willingness to learn Bonus Experience Experience with any of the following is a plus: Microsoft Intune Microsoft Entra ID (Azure AD) Hyper-V or VMware Fortinet Ubiquiti Rapid7 Microsoft Defender PowerShell Manufacturing environments CNC or industrial equipment support SQL Server Ticketing systems What You'll Learn This role offers the opportunity to gain hands-on experience with: Enterprise Microsoft 365 administration Active Directory Cybersecurity best practices Network infrastructure Virtualization Manufacturing technology Enterprise hardware deployments IT documentation Infrastructure projects Professional customer support Why Join Prototek?

Competitive pay:

$24-$25/hour DOE Stable, full-time position Work alongside experienced IT professionals Exposure to enterprise technologies Opportunities for professional growth and skill development Collaborative and supportive team environment Diverse technical challenges in a manufacturing setting Schedule Full-time Monday-Friday On-site How to Apply If you're passionate about technology, enjoy solving problems, and are looking to grow your career in IT, we'd love to hear from you. Please submit your resume along with a brief summary of your technical experience and why you're interested in joining the Prototek IT team.

DO NOT APPLY IF YOU DO NOT LIVE IN NEW HAMPSHIRE

Pay:

$24.00 - $35.00 per hour

Benefits:

Employee discount Paid time off Parental leave Tuition reimbursement

Work Location:

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