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Alexander Technology Group

Help Desk Level 1

Pay: $20–$25/hr

Posted: 5 weeks ago

Location: Manchester, NH (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Help Desk Technician / Analyst

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Based on New Hampshire data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$57,323 / year median in New Hampshire

-15% projected decline

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Job Description

Help Desk Level 1 Alexander Technology Group - 4.0 Manchester, NH Job Details Temp-to-hire $20 - $25 an hour 1 day ago Qualifications Network troubleshooting Bachelor's degree in information technology Serving clients Field service In-person customer service Windows Microsoft Office Associate's degree in information technology Computer hardware Driving Desktop (troubleshooting support) CompTIA Network+ Handling customer service requests Microsoft 365 support Desktop administration Associate's degree Peripheral hardware support CompTIA A+ Entry level Active Directory management Information Technology Full Job Description Alexander Technology Group is seeking a Help Desk Technician for a local client in Manchester, NH. The Help Desk Technician will be tasked with remote and in-person support for local businesses. Our client is willing to offer training and recent grads/junior candidates are encouraged to apply!

Responsibilities Include:

Providing remote and in-person support to local businesses including operating system issues, Active Directory/Office 365 support, network connectivity troubleshooting, peripheral device support, and more. Providing exceptional customer service and professionalism as the face of the organization for customers. Travel to local businesses for hands-on support needs.

Qualifications include:

Associate's or Bachelor's Degree in Information Technology, CIS, Networking, or a related field. 1-3 years of technical support experience preferred. Knowledge of Windows 10/11, Active Directory, Office 365, networking, and PC hardware. Industry Certifications (A+, Network+, etc.) preferred. Valid transportation, clean driving record and ability to pass background checks. If you are a Help Desk Technician looking for a company where you can learn and grow in your career, apply today!

Pay Range:

$20-25/hr

Note:

This position is fully onsite with travel requirements. Only candidates currently living in New Hampshire or Massachusetts will be considered at this time. ATG456 #LI-KS2