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US - Staffing - IT Help Desk Agent
Job
Mindlance
Portsmouth, NH (In Person)
$41,600 Salary, Full-Time
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Job Description
US
- Staffing
- IT Help Desk Agent#26-15440 $20 per hour Portsmouth, NH Hybrid Job Description
Manager's Note:
Please have the candidates add their top 2 shift preferences on top of their resume.Pay Rate:
- /hr•
Location:
Plano, TX and Portsmouth, NH We are looking for up to 10 candidates for this group. We will be using Hireflix for 1st round interviews as a virtual interview, then those we'd like to continue the process with we'll conduct 2nd interviews live. Either over TEAMS or In-Person. All shifts include 15 minute paid breaks and 1 unpaid 30 minute lunch. Available shifts: 12:00 AM- 8:30
AM Working Days:
Sunday, Monday, Tuesday, Wednesday, Thursday, Days Off:
Friday, Saturday 4:00 PM- 12:30
AM Working Days:
Sunday, Monday, Tuesday, Wednesday, Thursday, Days Off:
Friday, Saturday 4:00 PM- 12:30
AM Working Days:
Tuesday, Wednesday, Thursday, Friday, Saturday, Days Off:
Sunday, Monday 12:00 AM- 8:30
AM Working Days:
Monday, Tuesday, Wednesday, Thursday, Friday, Days Off:
Saturday, Sunday 8:00 AM- 4:00
PM Working Days:
Monday, Tuesday, Wednesday, Saturday, Sunday, Days Off:
Thursday, Friday 10:00 AM- 6:00
PM Working Days:
Monday, Tuesday, Wednesday, Thursday, Friday, Days Off:
Saturday, Sunday Position Overview:
12-month contract (with the potential to extend up to 24 months) Contract length is determined by business need as well as individual reliability and performance. Position will be a hybrid model. Some in-office presence will be required for certain shifts. 2 flexible days in office, 3 days remote each week for certain shifts. Off-hours shifts are 100% work remotely. Days/hours are subject to change depending on business need. For those working certain shifts the In Office Requirements are to live within 50 miles of either office below and be willing to commute to the office 2 days per week.Training Requirements:
3-week training program that is instructor lead. Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday. Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs.- Strong Stable Internet Connection is required.
Role Responsibilities:
- Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
- Document customer requests in our incident tracking system
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
- Interact with customers and peers to diagnose and resolve problems
- Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
- Support features, functionality, and usage of specific applications
- Provide Level 1 technical support of low to medium complexity
- Provide input and update to the technical knowledgebase as necessary
- Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
- Report problems with procedures and makes suggestions for improvements
- Perform related duties as assigned or requested
Role Requirements:
- Reliability & Flexibility are extremely important
- Strong customer service skills
- Effective listening skills
- Strong written and verbal communication skills
- Good problem-solving skills and decision-making ability
- Technical aptitude with PC literacy
- Basic knowledge of Windows Operating Systems
- Strong enthusiasm and desire to learn
- Self-motivation and organization
- Ability to learn and apply technical information in a fast-paced, demanding work environment
- Ability to follow policies and procedures; attention to detail.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of- Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.