Desktop Support Engineer

Job Description

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.

AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Job Title:

Desktop Support Engineer Location:

Fort Worth TX.

Exp Level :

4-8 Years of Exp.

Job Type :

Contract Job Summary The Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills. Essential Duties Resolve Service Desk incidents and requests within SLA Provide face‑to‑face and virtual end user support Deploy systems, equipment, applications, and updates Troubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projects Manage hardware inventory and coordinate replacements Support telephony, video conferencing, and breakroom equipment Maintain documentation and knowledge base articles Provide end user training as needed Maintain AD/Entra ID profiles, groups, and access provisioning Identify automation opportunities to improve support operations Required Experience 4-7+ years as a Desktop Support Technician Experience supporting 300-500+ user environments 2+ years hardware troubleshooting in manufacturing 2+ years Active Directory maintenance Experience supporting executives and VIPs Hands‑on support for Windows 10/11 and macOS Skills & Certifications CompTIA A+ or MCDST preferred Bachelor's degree in a technical discipline required Strong analytical and problem‑solving skills Excellent communication and customer service skills Adaptability and willingness to learn evolving technologies

Technical Skills OS:

Windows 10/11, macOS, basic

Linux Suites:

O365, SharePoint, G Suite, Exchange Endpoint tools:

Intune, JAMF, SCCM, NinjaOne Identity:

AD, Azure AD Networking:

TCP/IP, DNS, DHCP, VPN, 802.1x

Ticketing:

ServiceNow, Jira Service Management Hardware:

PC/Mac, mobile devices, peripherals. Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. Job Snapshot Updated Date 27-05-2026 Job

ID SSNA-26-27-38

Sub-Department ERP Location Bridgewater, Bridgewater, New Jersey, United States Experience 4 - 8 Years Employee Type Permanent Job Description

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata's AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.

AI Enterprise Platform, which includes Agent Bridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Job Title:

Desktop Support Engineer Location:

Fort Worth TX.

Exp Level :

4-8 Years of Exp.

Job Type :

Contract Job Summary The Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills. Essential Duties Resolve Service Desk incidents and requests within SLA Provide face‑to‑face and virtual end user support Deploy systems, equipment, applications, and updates Troubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projects Manage hardware inventory and coordinate replacements Support telephony, video conferencing, and breakroom equipment Maintain documentation and knowledge base articles Provide end user training as needed Maintain AD/Entra ID profiles, groups, and access provisioning Identify automation opportunities to improve support operations Required Experience 4-7+ years as a Desktop Support Technician Experience supporting 300-500+ user environments 2+ years hardware troubleshooting in manufacturing 2+ years Active Directory maintenance Experience supporting executives and VIPs Hands‑on support for Windows 10/11 and macOS Skills & Certifications CompTIA A+ or MCDST preferred Bachelor's degree in a technical discipline required Strong analytical and problem‑solving skills Excellent communication and customer service skills Adaptability and willingness to learn evolving technologies

Technical Skills OS:

Windows 10/11, macOS, basic

Linux Suites:

O365, SharePoint, G Suite, Exchange Endpoint tools:

Intune, JAMF, SCCM, NinjaOne Identity:

AD, Azure AD Networking:

TCP/IP, DNS, DHCP, VPN, 802.1x

Ticketing:

ServiceNow, Jira Service Management Hardware:

PC/Mac, mobile devices, peripherals. Why join Sonata Software? At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world's toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. Share the opportunity