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Application Support Specialist

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Insight Global

Camden, NJ (In Person)

$60,320 Salary, Full-Time

Posted 1 week ago (Updated 21 hours ago) • Actively hiring

Expires 6/5/2026

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Job Description

Application Support Specialist at Insight Global Application Support Specialist at Insight Global in Camden, New Jersey Posted in 7 days ago.
Type:
full-time
Job Description:
JOB DESCRIPTION
We are seeking an Associate Technical Services Engineer who will provide frontline product and technical support to customers, troubleshooting issues, identifying solutions, and ensuring timely resolution within SLA guidelines. This role requires strong problem-solving skills, effective communication, and collaboration with cross-functional teams to deliver exceptional customer experiences and drive continuous improvement. The ideal candidate will demonstrate a proactive learning mindset and thrive in a fast-paced environment where priorities can shift rapidly based on customer needs.
Key Responsibilities:
Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions
COMPENSATION
$25/hr to $33/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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