Help Desk/Desktop Support Analyst

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users.

Responsibilities:

• Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange.
• Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware.
• Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices.
• Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies.
• Offer technical assistance to end users by diagnosing and resolving software and hardware issues.
• Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations.
• Assist with technical setups and troubleshooting for after-hours events and meetings.
• Respond to service desk tickets efficiently and provide solutions to reported problems.
• Collaborate with team members to ensure smooth and uninterrupted IT operations. Requirements
• Proficiency in Active Directory and Exchange.
• Experience with Windows 10 operating systems.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with virtual desktop environments, particularly VMWare.
• Knowledge of video conferencing technologies and AV equipment.
• Ability to manage service desk tickets and resolve issues promptly.
• Excellent communication skills to interact effectively with end users.
• Capability to work flexible hours, including support for after-hours events.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .