Help Desk Analyst

Help Desk Analyst I'm seeking a Help Desk Analyst for an onsite position with a stable and growing company in the local area. Interested candidates with the following skill set are encouraged to apply.

Technical Support:

Troubleshooting operating systems, computer hardware, software applications, and network connectivity.

Ticket Management:

Logging, tracking, and managing support requests from initial report to resolution, often using ticketing software.

User Assistance:

Guiding users through step-by-step solutions, providing remote support, and conducting installations or upgrades.

Escalation:

Identifying and escalating critical issues to Tier 2 or Tier 3 teams.

Technical Knowledge:

Understanding of Windows/macOS, Active Directory, Office 365, and peripheral devices.

Communication:

Strong verbal and written skills to explain technical issues to non-technical users.

Customer Service:

Patience, empathy, and a focus on minimizing user downtime.

Problem-Solving:

Strong analytical skills to diagnose root causes.

Education/Experience:

Often requires an associate degree in IT, technical certifications (e.g., CompTIA A+), or previous customer support experience. If you would like to learn more about this position, please send your resume to and you can also connect with me on LinkedIn as I have multiple positions available in all areas of IT and I would be glad to help you or someone you know learn about better job opportunities. Brian Patrick Feeley ; Please connect with me on LinkedIn