IT Support Technician 2

Overview Join our dynamic IT support team as an IT Support Technician 2, where you'll play a vital role in maintaining and enhancing our organization's technology infrastructure. This position offers an exciting opportunity to troubleshoot complex technical issues, support end-users, and contribute to the seamless operation of our IT environment. Your expertise will help ensure that our systems run smoothly, enabling our teams to achieve their goals efficiently and effectively. We value proactive problem-solving, excellent communication, and a passion for technology. Responsibilities Provide advanced technical support for hardware, software, and network issues across diverse operating systems including Windows, macOS, and Linux. Troubleshoot and resolve software problems related to Microsoft Office applications, enterprise tools like SCCM (System Center Configuration Manager), GPO (Group Policy Objects), and BMC Remedy. Manage computer hardware setups, upgrades, and maintenance for desktops, laptops, mobile devices, and peripherals. Support computer networking tasks such as configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), DNS (Domain Name System), TCP/IP protocols, VPNs (Virtual Private Networks), firewalls, and network security measures like Meraki solutions. Assist with Active Directory management, user account provisioning, permissions setup, and troubleshooting login or access issues. Monitor and maintain IT infrastructure components including Windows Server environments and network devices using tools like Jira, ServiceNow, and network administration best practices. Collaborate with team members to analyze issues using analysis skills to identify root causes and implement effective solutions promptly. Document incidents, resolutions, and system configurations accurately within help desk platforms such as ServiceNow or BMC Remedy. Support the deployment of updates and patches using SCCM or other deployment tools while ensuring minimal disruption to end-users. Communicate clearly with users at all levels to provide exceptional customer service while managing multiple priorities efficiently. Experience Proven experience providing technical support in a fast-paced environment with a focus on desktop support and help desk operations. Strong knowledge of operating systems including Windows (Windows 10/11/Server editions), macOS, and Linux distributions. Hands-on experience with computer hardware troubleshooting, installation, and maintenance. Familiarity with network administration concepts such as LAN/WAN configuration, TCP/IP protocols, DNS management, VPN setup, firewall configuration (including Meraki solutions), and TCP troubleshooting. Experience working with enterprise tools like SCCM for software deployment and GPO for policy management. Knowledge of Active Directory administration for user account management. Ability to analyze complex technical issues quickly using analysis skills to determine effective resolutions. Excellent communication skills coupled with a customer-focused approach to IT support. Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or Cisco CCNA are advantageous but not mandatory. Join us in delivering outstanding IT support that empowers our organization's success! We're committed to fostering an inclusive environment where your skills grow alongside your career ambitions.

Pay:

$51,163.82 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person