Find Jobs
Find Jobs Near You – Available Work in Your Location
Intern - IT Help Desk
Career Insights for Help Desk Technician / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on New Jersey data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,425 / year median in New Jersey
-2% projected decline
Job Description
J. Fletcher Creamer & Son, Inc
J. Fletcher Creamer & Son, Inc
Intern - IT Help Desk 101 E Broadway Hackensack, NJ 07601
Salary:
19.00 - 22.00 USD / HOUR Share Share Email Post Share J. Fletcher Creamer & Son, Inc. is currently looking for an IT Help Desk to support company employees with their digital needs. The position is based in our Hackensack, NJ office. Responsibilities Installation and configuration of new workstations, notebooks, tablets, digital copiers, printers, telephones (desk and cellular), etc. (IT Assets). Maintain equipment in good working order and coordinate the repair of equipment. Perform asset management and hardware audits for all IT assets
Provide help desk assistance to users. Investigate, repair and troubleshoot problems reported by users. Coordinate repairs and purchases with vendors. Assist with networking projects assigned by Network Administrator.
Troubleshoot/performance component-level repair of PCs, laptops, such as: installation and configuration of device components
Provide initial training on user usage: logins, network drives, printers, other IT Assets, and current list of available software
Position may require travel to job sites and remote offices (company will provide vehicle for business travel) Qualifications include: In pursuit of a technical degree or equivalent experience
Experience with Microsoft Windows 10, and Android environments
Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Project, Visio, Teams, SharePoint)
Microsoft Configuration Management
ServiceNow
MDM software (Airwatch or Intune)
Able to effectively communicate orally and in writing technical information to non-technical audiences
Strong interpersonal and listening skills
Able to operate effectively in a team environment with both technical and non-technical team members
Able to operate with minimal supervision, to manage time effectively, to set priorities appropriately, schedule calls, to maintain professional demeanor under stress If you require sponsorship now or in the future, please discuss with recruiting or hiring team during interview process. We celebrate diversity and are committed to creating an inclusive environment for all employees Equal Opportunity Employer, including disabled and veterans.
View Company Information To see other positions, click here.
Benefits
- Dental Insurance