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Now Hiring: Tier 2 Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on New Jersey data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$61,468 / year median in New Jersey
-0% projected decline
Job Description
Now Hiring:
Tier 2 Desktop Support Technician AE Backoffice - 3.0 Jersey City, NJ Job Details Full-time $45,000 - $65,000 a year 1 hour ago Qualifications Microsoft Outlook Smartphone (troubleshooting support) Microsoft Exchange Windows Productivity software support Desktop (troubleshooting support) Remote access software Desktop applications Desktop administration Mobile devices Full Job Description February 15, 2019 Tier 2 Desktop Support Technician AE Backoffice LLC, New York, NY MS365, PDQ, AD, Zendesk, Executive support Full Time, C2H Independent, C2H W2 $45K - $65K Telecommuting not available Travel required to 25%. The Desktop Support Technician is responsible for providing quality support services to 300+ users across multiple sites. This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users from Associate to C-Suite. The role will require the individual to interface directly with several software platforms to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the helpdesk team and IT Management.
Principal Responsibilities:
Deliver high-quality support to all end-users in a courteous professional manner. Field incident phone calls and emails from end users. Leverage Zendesk Support platform to manage incident and problem workflows. Troubleshoot basic network and telecommunications connectivity issues Support of desktop technology and desktop applications in Windows environments including remote access tools. Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications Strong analytical and problem-solving skills are a must as well as the ability to work well independently. Understand and evaluate end-users needs and develop creative technical solutions with management to meet them. Support projects that evolve as a result of firm-wide technical initiatives Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary.
Qualifications/Skills Required:
Minimum of five years of progressive technical support experience Bachelor s degree preferred. Knowledge of Active Directory, Exchange, PDQ, and remote support tools Comprehensive knowledge of Windows-based desktops and the key applications Outlook, MS Office, etc… Moderate understanding of mobile technology. Must have excellent written and verbal communications skills as well as strong customer service experience. Process and detail-oriented individual. Must demonstrate an ability and interest in having a hands-on approach to user support. Experience in supporting servers and data centers a plus. Send Resumes to