Help Desk Technician, Level I / II Full-Time | On-Site | Kenilworth, NJ Build Your IT Career With Real-World Experience Document Solutions is looking for a motivated Help Desk Technician who enjoys solving problems, working with people, and learning new technology. This is not a password-reset-only help desk role. As part of our Managed IT Services team, you will support businesses across multiple industries and gain hands-on experience troubleshooting a wide variety of technologies, environments, and real-world IT challenges. For someone looking to grow from Help Desk into systems administration, networking, cloud, cybersecurity, or engineering, this role provides an excellent opportunity to build that experience. What You'll Do You will work directly with clients and our engineering team to troubleshoot and resolve issues including: Windows desktop and laptop support Microsoft 365 and Outlook Active Directory and user account management Printers, peripherals, and workstation hardware Internet and network connectivity DNS, DHCP, TCP/IP, and basic networking Software installation and troubleshooting Computer hardware diagnostics and repair Remote user support New computer and user setups Ticket documentation and follow-up Escalating advanced issues to senior engineers when appropriate You will work in a fast-paced MSP environment , supporting multiple clients and learning how different businesses use technology. Who We're Looking For We are looking for someone who is technically capable, dependable, curious, and comfortable communicating with customers.

The right candidate should have:

Previous Help Desk, Desktop Support, or IT Support experience Strong Windows troubleshooting skills Working knowledge of Microsoft 365 Basic understanding of networking concepts including

DNS, DHCP, IP

addressing, and Wi-Fi Experience troubleshooting hardware and software problems Strong communication and customer service skills Ability to manage multiple tickets and priorities Ability to explain technical problems to non-technical users A willingness to learn and take on increasingly challenging technical work Even Better If You Have Previous Managed Service Provider, MSP, experience Active Directory or Entra ID experience Microsoft 365 administration experience Firewall, switch, or wireless troubleshooting experience Remote monitoring and management, RMM, experience CompTIA A+, Network+, Microsoft, or similar certifications Certifications are a plus, but real-world troubleshooting ability, attitude, and willingness to learn are more important. Why Document Solutions? Since 1997, Document Solutions has helped businesses throughout New Jersey and beyond simplify and manage their technology. Our Managed IT team supports organizations across healthcare, legal, education, financial services, and other industries, giving our technicians exposure to a broad range of environments and technologies. You'll be joining an established technology company with: A dedicated Managed IT Services team Experienced engineers you can learn from A 28,500-square-foot Kenilworth headquarters An on-site technology training center Exposure to networking, Microsoft 365, cloud, cybersecurity, VoIP, and infrastructure Opportunities to take on more advanced technical responsibilities as your skills grow We want technicians who are looking for more than their next job. We want people who want to become better IT professionals and grow with the team.

Location:

Kenilworth, NJ Schedule:

Full-Time, On-Site If you enjoy troubleshooting, like working with customers, and want an opportunity where you can continuously expand your technical skills, we'd like to hear from you.

Pay:

$24.04 - $33.65 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Ability to

Commute:

Kenilworth, NJ 07033 (Required)

Work Location:

In person