Technology Support Specialist

Position Summary Morristown Beard School seeks a dynamic Technology Support Specialist (TSS) to provide hands-on technical assistance to students, faculty, and staff. In this onsite role, the TSS collaborates closely with the IT Team - including the Network Administrator and Technology Coordinator - to support daily operations and contribute to department-wide initiatives. Reporting to the Director of Technology, this key team member plays a vital role in maintaining a seamless, innovative learning environment across campus. Key Responsibilities Provide day-to-day technical support for iPads, Apple Computers, Apple TVs, and classroom technology Troubleshoot hardware and software issues Support Google Workspace for Education tools, including Google Classroom, Drive, Docs, and Meet Provide support for Veracross SIS, including basic troubleshooting and user assistance Respond to and manage help desk tickets in a timely and professional manner Manage and support devices using Mosyle MDM, including deployment, configuration, app distribution, and updates Assist with onboarding and provisioning of devices for faculty Provide classroom AV support for TVs and projectors Team Collaboration & Support Work collaboratively with the Director of Technology, Network Administrator, and Technology Coordinator to support departmental priorities Assist with network-related tasks as directed (basic troubleshooting, device connectivity) Support implementation of technology initiatives, system upgrades, and new software rollouts Provide support for projects led by other team members, stepping in where additional capacity is needed Help ensure consistency and reliability of technology systems across campus User Support & Training Deliver responsive support with a strong customer service mindset Communicate technical information clearly to non-technical users Skills & Competencies Collaborative team player with a willingness to support across roles Strong problem-solving and troubleshooting abilities Organized and able to manage multiple priorities Proactive, flexible, and eager to learn new technologies Excellent communication and interpersonal skills

Physical Demands and Working Environment Environment :

Work is performed primarily indoors, with occasional walking outdoors across campus to multiple buildings to provide user support and attend meetings.

Physical:

Primary functions require sufficient physical ability and mobility to work in an office setting; to walk to various buildings and classrooms throughout the day; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 50 pounds; to occasionally lift, carry, push, and/or pull heavier amounts of weight with or without assistance; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision:

See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents and to operate assigned equipment.

Hearing:

Hear in the normal audio range with or without correction. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Applicants must be eligible to work in the United States. How to apply Interested candidates should email the following items to staffemployment@mbs.net , consolidated as a single PDF document : Cover letter (citing where you saw this position posted) Resume List of 3 professional references, including current/former supervisors (References will only be contacted for candidates who advance to the finalist stage, and with prior notification to afford time to notify them we will be reaching out.) Only complete submissions will be considered. About MBS Unwavering in its 130-year commitment to developing the potential of all students, Morristown Beard School proudly seeks to harmonize academic rigor with moral and ethical development, guiding students towards a life of balance and authentic learning. An independent, coeducational day school, MBS serves students from more than 85 communities and nine counties in northern New Jersey. Students at MBS learn from expert, supportive teachers in classes that are small, welcoming, and challenging. Total school enrollment averages around 600 (Upper School~450 students; Middle School~150 students). Qualifications Bachelor's degree in Information Technology or related field (or equivalent experience) 1-3 years of technical support experience, preferably in an Apple school or environment Experience with MDM platforms (Mosyle preferred) Strong knowledge of iPadOS, macOS, and Apple ecosystem Familiarity with basic networking concepts and cloud-based systems Experience with Google Workspace for Education