Desktop Support Specialist

Desktop Support Specialist at GTN Technical Staffing Desktop Support Specialist at GTN Technical Staffing in Mountain Lakes, New Jersey Posted in about 23 hours ago.

Type:

full-time

Job Description:

Desktop Support Client Site:

Whippany, NJ Responsibilities:

Provide technical assistance with computer hardware and software A/V hardware support Recommend hardware and/or software improvements Utilize Intune to manage devices Track customer issues and resolutions Handle tickets in a timely manner Experience with Service Now and AD Work independently or with managers or other techs Have strong CS experience dealing with end-users Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements Be able to work overtime when requested or necessary, rotating shifts Be able to multitask and prioritize many different projects, supporting multiple sites

Qualifications:

Bachelor's Degree (or equivalent experience) 1-2 years years of technical experience Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Teachable Able to hit the ground running Able to pass a background check/drug test prior to starting