Job Title:

Entry-Level IT Support Analyst Location:

Newark, NJ (Onsite)

Duration:

Long-Term Contract Must have a

Bachelor's Degree Job Description:

Seeking a Help Desk Analyst to provide Tier 1 support for airport technology systems, applications, and infrastructure. The role involves incident management, service request fulfillment, troubleshooting, and coordination with multiple vendors to ensure timely resolution and compliance with SLAs.

Key Responsibilities:

Log, prioritize, track, and resolve incidents and service requests. Perform first-level troubleshooting and escalate issues to Tier 2 teams or vendors. Coordinate with suppliers to ensure timely resolution within SLAs. Maintain accurate ticket documentation and knowledge base articles. Follow

ITIL/ITSM

best practices and support problem management.

Requirements:

Experience in Help Desk, Service Desk, or Tier 1 IT Support. Knowledge of ITIL/ITSM and incident management processes. Strong ticketing, troubleshooting, and vendor coordination skills. Excellent communication and customer service skills. #

INA Pay:

$25.00 - $28.00 per hour Expected hours: No more than 40.0 per week Application Question(s):

IT Support Experience/Knowledge Education:

Bachelor's (Required)

Location:

Newark, NJ 07112 (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person