Tech Support Manager

We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.

Responsibilities:

• Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues.
• Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support.
• Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance.
• Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site.
• Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality.
• Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness.
• Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.