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Oaks Integrated Care Inc.

Entry-Level Help Desk Technician

Pay: Not specified

Posted: 1 week ago

Location: Trenton, NJ (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$56,425 / year median in New Jersey

-2% projected decline

Explore Career

Job Description

Join our team today and immerse yourself in a rewarding career for years to come! As a Help Desk Technician, you will work within our IT department located in Lawrenceville, Mercer County NJ.

Schedule :

Full-time; Monday-Friday 8:00am-5:00pm; One (1) hour unpaid lunch

Responsibilities :

Provides technical support and assistance to users facing IT related issues. Installs, configures and responds to customer calls for software, hardware, peripherals, and other data network devices; Troubleshoots and repairs network connectivity issues; updates hardware inventory including spare parts; replaces and removes old equipment; Develops and maintains technical documentation; Responsible for 24X7 on-call support; Ensures that the customer is kept informed of the call and ticket status through problem resolution;

Benefits:

Competitive base salary Medical and dental insurance Vision plan Retirement plan Flexible spending plans

EXCELLENT

time benefits for qualified positions! Opportunity for personal and career growth Team-oriented environment - we practice the FISH! Philosophy!

Qualifications:

Associate degree or at least two years' experience in computer hardware/software support and troubleshooting; Must have a high level of responsibility and dependability; Excellent communication skills, knowledge of basic network principles and peer to peer networking; Knowledge of Windows and Novell server environments; Proficient in MS office suite; Valid Driver's License Associate degree or at least two years' experience in computer hardware/software support and troubleshooting; Must have a high level of responsibility and dependability; Excellent communication skills, knowledge of basic network principles and peer to peer networking; Knowledge of Windows and Novell server environments; Proficient in MS office suite; All positions require a valid driver's license in good standing and pre-employment drug screening. Oaks Integrated Care considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.