Technical Support Engineer

• Energy/Utilities Synerfac Technical Staffing
• 3.7 Union, NJ Job Details $85,000
• $95,000 a year 17 hours ago Benefits Health insurance Paid time off Retirement plan Qualifications Non-technical user support

Full Job Description Technical Support Engineer Location:

Union, NJ (Onsite)

Compensation:

$85,000-95,000 annually

Schedule:

Monday-Friday, 9:00 AM-5:00 PM About Our Client A provider of innovative power metering, power quality monitoring, and energy management solutions. As a Technical Support Engineer, you'll use your electrical and troubleshooting expertise to help customers solve technical challenges, optimize system performance, and deliver exceptional service. Job Duties & Responsibilities Troubleshoot hardware, firmware, software, and communication issues involving power metering, power quality monitoring, and energy management systems. Provide technical support by phone, email, online portals, and onsite visits, guiding customers through product configuration, diagnostics, and resolution. Investigate recurring issues, identify root causes, and collaborate with Engineering, Research and Development, Sales, Billing, and Project Management to implement solutions. Document support cases, resolutions, and troubleshooting procedures while maintaining accurate records and contributing to technical guides and product knowledge resources. Required Skills & Experience At least 2 years of experience in electrical construction, technical support, troubleshooting, or system diagnostics. Experience with SCADA, remote terminal units (RTUs), human-machine interfaces (HMIs), or other data acquisition systems. Strong analytical, problem-solving, organizational, and documentation skills, with the ability to manage multiple priorities and work independently. Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences; ability to work onsite in Union, NJ, Monday through Friday, 9:00 AM-5:00 PM. Applicants must be legally authorized to work in the United States. Preferred Skills & Experience Knowledge of three-phase power systems, electrical metering products, billing systems, and serial, fiber-optic, or Ethernet communications. Familiarity with industrial communication protocols such as Modbus, BACnet, and DNP3, as well as Salesforce, Monday.com, or similar CRM and project management tools. Benefits Generous benefits package, including health coverage, retirement benefits, paid time off, and other group benefits. Apply Today! Take the next step in your technical career. Apply today and help customers get the most out of their power monitoring and energy management solutions.

Disclaimer:

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Synerfac Technical Staffing and our contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undeliverable messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at www.synerfac.com/privacy/ Rachel Burke Synerfac Technical Staffing 732-271-9333